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Beauty Therapist

Employer
DownHall Hotel & Spa
Location
Hertfordshire
Salary
up to £18,000 + benefits
Closing date
27 Mar 2018

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Sector
Spa Roles
Job Type
Full Time

JOB DESCRIPTION

Role:

Spa Therapist

Reporting to:

Spa Manager

Commitment to Excellence:

Every member of staff is expected to ensure that the hotel and spa guests comfort, satisfaction and well being is catered for in a friendly, helpful, efficient and personalised manner at all times.

General Scope & Purpose

To drive and lead the operational and financial direction of the spa ensuring complete viability of the spa, maximising all opportunities and resources.  To ensure that the highest standards are adhered to, and that guest experience exceeds expectation.

Areas of Responsibilities

Customer Service:

  • Ensure all queries, complaints, compliments and comments are acknowledged and dealt with courteously, quickly and efficiently.
  • To operate the telephone system, answering it to the company standard, ensuring that all messages are correctly handled and processed immediately.
  • Provide guests and visitors with information on the hotel facilities and local area.
  • Ensure you adhere to policies and procedures as set out in the staff handbook.

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