Wedding Event Executive - Meon Valley Marriott Hotel & Country Club, Southampton

Meon Valley Marriott Hotel & Country Club offers its associates a competitive salary, gym membership, staff meals, car parking and generous global hotel discounts for you, your friends and family.

This four star hotel has a focus on culinary excellence and provides staff with extensive, ongoing training and development.  Marriott International is the worlds’ largest hotel company and provides associates with exciting long term career opportunities.

Meon Valley is situated between Southampton and Portsmouth, just a short distance from the M27 motorway in the idyllic Southampton countryside near to Paultons Park, Winchester and more.

At Meon Valley no one day is the same, with an exciting blend of guests and events.  Our hotel is a great place to develop your skills, supporting weddings, prolific golf events, sports teams, signature grill restaurant and extensive leisure facilities.

Weddings & Special Events Executive Job Summary

• To take responsibility for all enquiries and bookings for Weddings and to assist with Social Events, including Birthdays, Christmas and Anniversary Parties as required.
• To conduct both planned and walk in site visits, as necessary, in a professional manner.
• To maximise all opportunities to sell the hotel facilities, including golf course and to ensure that every effort is made to convert enquiries through proposal and negotiation to achieve targets.
• To ensure that all administrative processes and system standards are constantly adhered to and all enquiries are accurately entered into company systems in line with set standards.
• To pro-actively identify opportunities to up-sell to the customer through pre-event stage while suggesting enhancements to create better events.
• To work with other properties to keep business within Marriott through effective cross-selling and referral process at enquiry and post event stage.
• To be involved in incentives, closing days, mail-shots, wedding fairs and other promotional events to identify and secure new business.
• To be aware of business targets and department and hotel goals.
• To complete monthly test calls to company standards as required.
• To ensure company policy on credit checking and payment procedures is adhered to.

Customer service

• To act as one point of contact for the client and to provide a smooth and efficient service to the client at all stages of the booking process.
• To complete all event documentation from initial enquiry through to co-ordination up until event arrival and handover to operational teams.
• To produce proposals, event contracts, Banquet Event Orders and any other booking related documentation for each event in line with company standards.
• To work with the customer during the pre-event stage collating all of the necessary information regarding guest requirements, arranging guest requirements and ensuring that all details are recorded accurately on the BEO. 
• During the course of the event to make personal contact with the organizer to ensure that arrangements are running as planned and agreed in line with company standards.
• To obtain and provide post event feedback from the customer to ensure customer satisfaction and repeat business and to co-ordinate future event follow up.
• To establish and nurture a good relationship with regular bookers and high spend clients by entertaining, attending FAM trips and upgrading as necessary.

Reporting:

• To prepare accurate information and critiques for the Senior Event Manager
• To assist with writing sales plans for Weddings and Social events.
• To monitor and track enquiries and business levels.
• To attend sales strategy and operations meetings where required

Product knowledge:

• To ensure full product knowledge, including function room capacities, revenue optimisation and ensure function room locations and event services meet company and guest needs.
• To be fully conversant with tactical promotions within the company and hotel before enquiries commence.
• To regularly complete competitor analysis and visits to ensure familiarisation with competitor product and rate

Teamwork:

• To ensure that all guest requirements are recorded accurately on the BEO to enable clear communication with the Operational Teams.
• To provide all relevant information to operational departments to ensure the successful delivery of all assigned events.
• To pro-actively identify operational challenges and work with the hotel and customer to solve or develop alternative solutions
• To carry out any other reasonable tasks as requested by management
• To support other members of the team where necessary
• To contribute, as part of the team to the smooth running of the events office.
• To cover other aspects of the sales office function as requested, such as conferencing
• Participate in training & development

Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.