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Assistant Reception Manager

Employer
De Vere
Location
De Vere Staverton Estate
Salary
£20000
Closing date
16 Apr 2018

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Job Details

What is the main purpose of the role?

As our Assistant Reception Manager, your main focus will be ensuring guest’s expectations are met and exceeded throughout their stay including a warm welcome and dealing efficiently with any requests. This will be achieved by implementing, maintaining and exceeding quality standards, as well as monitoring service delivery through the implementation of mystery guest experiences.

Through effective communication with the reservations team, you will also focus on maximising room yield and controlling overbooking strategy, while liaising with housekeeping and maintenance to monitor room availability for sale.
With a focus on employee development within the Front of House divisions, you will be responsible for the consistent and effective delivery of training to the team to ensure the whole department promotes the facility and a warm and personalised manner to encourage visitors to return.

The Ideal Candidate

A strong knowledge of the hospitality sector with previous experience of a similar nature is essential to being successful in this role as you will need a real commitment to delivering exceptional levels of guest service. Communication skills are also crucial to allow you to build effective working relationships with all departments, and to build a strong rapport with guests.

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