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Guest Service Assistant - Potters Bar

Employer
Welcome Break
Location
Potters Bar, Hertfordshire
Salary
Competitive
Closing date
19 Apr 2018

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Guest Service Assistant - Nights. Made at Welcome Break
Ramada Hotel South Mimms Services
Full / Part Time roles - Starting hourly rate is £9.50 ph

Guest Service Assistant for Nights wanted!
We are recruiting now for a Guest Service Assistant. You will work closely with the Guest Service Manager and the Assistant Regional Manager.
Days Inn & Ramada is part of the Wyndham Hotel group which is the largest hotel group in the world and we are proud to have the brand across Welcome Break.

About the role
As a Nights Guest Service Assistant you will be making sure every guest has a great experience from the moment they arrive in the hotel to when they leave. You will work as part of the overall team to make sure we give all our guests a Warm Welcome through to a Fond Farewell, always striving to be the best we can be.
You will do this by being fanatical about delivering quality service and standards, and by having the knowledge about the products and services we offer to be able to execute the brand every time.

Main Responsibilities
  • Deputise for the Guest Service Manager and complete all daily tasks in their absence
  • Delivering a great guest experience at every stage of our customer journey
  • Welcoming our guests to the hotel - checking them in and allocating the right rooms
  • Listening to guests, managing any requests or issues with genuine warmth and interest
  • Working together with your team to make sure you deliver consistently great service and helping each other
  • Learning about what is happening in your hotel and the local area and sharing this with the rest of the team and guests
  • Keeping your team and guests safe by following health and safety procedures, including regular fire and safety walks
  • Adhere to Statutory requirements, regarding Food hygiene and Health and Safety
  • Keep your line manager up to date with any problems and follow up where necessary
  • Supporting other team members where necessary
  • Follow cash and banking procedures
  • Carry out stock rotation procedures
  • Ensure that the Guest Service Team promote the food and drinks offering to guests by suggestively selling.
  • Pre-empt problems before they arise and resolve promptly when they do
  • Deliver excellent customer service and maximise sales
  • Maintain the Hotel standards of cleanliness
  • Maintain product standards
  • Comply with Company and Hotel policies and procedures
  • Supporting the Guest Service Manager with all day to day tasks

Benefits
We offer a competitive salary and benefits like....
  • Subsidised meals
  • Up to 50% discount on food and retail on site even when you're not on shift
  • Free car parking
  • Discounted hotel rooms
  • Enrolment into our fabulous employee discount scheme MyWelcomeBreak
  • Competitive number of holiday days which increase at service increments
  • Enrolment into the pension scheme
  • Great career opportunities and development

This is a full time contract 37.5 hours over 5 shifts per week working shifts, across a 7 day operation. Ideally applicants will be flexible to work a range of shifts. Please note due to required working shift patterns applicants must be over 18.

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