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Receptionist - London

Employer
Shangri-la
Location
London
Salary
Competitive
Closing date
16 May 2018

View more

Sector
Hotel Receptionist
Job Type
Full Time

Job Details

Receptionist - Shangri-La Hotel, At The Shard, London

It takes a very special kind of person to work at Shangri-La: someone with an eye for detail and the skills to perform. Someone with an attitude to deliver and a passion to delight.

We are diverse, warm and caring but also demanding, dynamic and innovative.

As with every property in the group, Shangri-La Hotel, At The Shard, London, will operate on a simple yet powerful philosophy of Shangri-La hospitality from warm, caring people.

The uniquely Asian view of service at this luxury hotel in London embodies the core values of respect, helpfulness, courtesy, sincerity and humility. These qualities have been the cornerstone of the Shangri-La success.

We currently have a vacancy for a Receptionist joining our team!

The Role

Under the guidance of the Front Office Supervisor/Front Office Manager, the Receptionist will be responsible for the arrival and departure experience of our guests. The successful candidate will demonstrate the utmost care and ownership in dealing with guest’s requests by being outgoing, kind and friendly. He/she will ensure that our guest experience is exceptional by embracing our Core Values based on (humility, courtesy, respect, helpfulness and sincerity).

Essential Requirements

  • Relevant experience in London (preferably luxury hotels)
  • An impeccable presentation and excellent communication skills
  • The ability to show discretion
  • An outstanding can-do attitude and the desire to work as a member of a structured team
  • Superior organisation and administration skills coupled with the ability to multi task and set priorities in a fast-paced environment
  • Be highly organised and a reliable individual who is self-motivated, standards & customer service driven and detail orientated
  • Advanced level of English (both oral  and written)

Our proposition to you

In addition to a competitive salary, we also offer an exciting array of benefits:

  • Shangri-La Staff Rates at our luxury properties worldwide
  • One paid Volunteer Day per year
  • Pension contribution
  • Personal development via Shangri-La Academy, online Harvard Management programme and other external courses
  • Regular social celebrations
  • One free duty meal per shift
  • Laundering of your uniform free of charge
  • Discount in our F&B outlets
  • Shard Card and Deal Card (discounts at variety of businesses in the area)
  • Cycle to Work
  • Childcare Vouchers (if applicable )
  • Opportunity to grow and develop with Shangri-La, locally or worldwide
    …..to mention only a few!

    We believe that with the right attitude, anything is possible at Shangri-La and we will invest heavily in your training, offering a variety of programmes for all levels!

    If you wish to be considered for this role, please send us your CV together with a cover letter which must include the following:

  • salary expectations
  • a brief overview of the reasons why you wish to join Shangri-La Hotel At The Shard
  • specific details of your current entitlement to take up employment in the UK

    Please note that all applicants must be eligible to live and work in the UK, without restrictions. Documented evidence of eligibility will be required from all candidates

Company

Company info
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Shangri-la

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