Reception Manager

Old Thorns is a luxury four star resort in Hampshire. The hotel is easily accessible from the A3, and only 30 minutes from the M25 and Portsmouth. Old Thorns offers luxury accommodation, conference & function facilities, health club, beauty spa, restaurants & bars and a championship golf course.

We are now recruiting for a Reception Manager to lead and motivate the Reception team,  and ensure that company standards are delivered and guests expectations are exceeded.

 Main Responsibilities:  

• Ensuring the smooth running of the Reception desk at all times
• Ensuring you and the Reception Team provide a warm, vibrant welcome to all guest on arrival
• To deal with enquiries, confirmation of bookings and special requests 
• To ensure you and your team have a full knowledge of the Hotel facilities, special offers, rates and terms of business
• To ensure standard operating procedures are followed at all times
• To ensure all complaints are handled and resolved in a polite and professional manner  
• To ensure the Reception desk is manned to suit the business needs and within budget
• Training and development of Reception team

Knowledge, Skills & Experience Required:

• Previous experience within a similar role
• Strong leadership skills and confidence to be able to develop and motivate a team
• Be confident, with good customer service skills and attention to detail 
• Be able to work well under pressure and prioritise 
• A real drive to deliver outstanding service and exceptional customer care
• Efficient IT skills and ideally have a good knowledge of Opera or Reslink or similar System and be able to utilise this to its full advantage
• Be a strong communicator who can establish strong working relationships with all Hotel departments

As well as a competitive salary, the company offers training & development, company uniform, free on-site parking, company pension scheme and discounted gym membership.

To apply for this position please send your full CV with cover letter to work@oldthorns.com or click Apply.

Due to the high volume of applications received, we are unable to respond to unsuccessful candidates.  If your application is of interest to us we will normally contact you within 2 weeks of receiving your application.