Guest Services Assistant - Aberdeen

About us…

At Cairn Group we’re ambitious. With a varied and extensive portfolio of hotels, bars and restaurants, we’re focused on continual growth and are in it for the long haul. We invest in our properties and our employees.

We are a family owned business with family values at our core. With a growing team and sites UK wide, an exciting opportunity has risen for a Guest Services Assistant at Holiday Inn Express Aberdeen City Centre.

About the role…

You will be responsible for welcoming all guests in a friendly and professional manner.  You will also check-in and check-out guests, ensuring all bills are processed correctly.  You will also need to organise alarm calls, newspaper requests, restaurant bookings and any other guest requests efficiently.  

About you…

You be well presented and have excellent customer and communication skills. You will ideally have previous experience in a hotel front office environment.  You will be able to work as part of a team as well as showing your own initiative whilst also displaying exceptional standards of customer care at all times.

We can offer…

Pension scheme

Retail and travel discounts

IHG Rewards Scheme

Recruit a friend Scheme

Star of the Month Awards

Corporate Discounts

Induction and training programme