What is the main purpose of the role?

As our Reservations Agent, you will contribute to the growth of the rooms and accommodation business, maximising occupancy and revenue, through proactive selling and effectively converting enquiries into sales.

Ensuring all guests and potential guests receive a polite, professional and efficient service will be one of your main responsibilities, and you’ll work with the rest of the hotel team to ensure that all contact with customers and guests transpires to become a reflection of the hotel’s consistent delivery of the highest quality standards of product and service.

The Ideal Candidate

A background in hospitality alongside experience in both group reservations as well as individual reservations is essential. We are looking for someone with strong communication skills who can adapt to changing priorities easily. Knowledge and experience of Opera would also be an advantage.