Skip to main content

This job has expired

Receptionist - Nottingham

Employer
Serco Leisure
Location
Nottingham, Nottinghamshire
Salary
£7.83 per hour + Excellent Benefits
Closing date
30 Aug 2018

View more

Sector
Hotel Receptionist
Job Type
Part Time

Job Details

Part Time Receptionist - National WaterSports Centre, Nottingham  

22.5 Hours per Week

£7.83 per hour + Excellent Benefits

The National Water Sports Centre is just 10 minutes from the city of Nottingham and yet feels a world away. Within the site is a 2km Regatta Lake and a 700m White Water Course which were purpose built for elite athletes to train and compete at the highest level.

As the venue for Olympic selection for the Great Britain flat water canie and kayak teams, as well as national and international events, we pride ourselves on fully understanding the needs of world class athletes in preparation for a major competition. As such we have recently refurbished all of our accommodation and catering facilities to ensure our elite athletes receive the best experience possible while training and competing at The National Water Sports Centre.

 

We are currently recruiting for a  part time receptionist to work 22.5 hours per week, covering shifts 5 days out of 7 on a rolling rota basis, you will be required to work earlies, lates, and weekends.

In the role of Receptionist you will be the front line customer service for the public entering the National WaterSports Centre. This role will entail providing an excellent customer experience through outstanding communication skills, in person and over the telephone, and dealing with enquiries. Previous experience in a customer facing role in a busy environment is key to the role of Receptionist.

Key Responsibilities:
- Greet and book-in customers on a computerised booking system to the National WaterSports Centre and the hotel facilities
- Deal with cash transactions
- Ensure relevant information is continuously available to customers
- Deal with first line customer enquires or complaints
- Interact with customers via the customer desk telephone and emails, including takingcustomer bookings for hotel reservations and activity bookings.
 

 

Key skills, Experience and Qualifications:
- Demonstrable previous experience of dealing face to face with customers in a busy environment
- Maths and English GCSE level C or equivalent
- Excellent communication and customer care skills
- Basic cash handling ability
- IT ability, with computerised booking system exposure being advantageous
- The ability to remain mature and calm under pressure
- An organised, team player, with high levels of interpersonal skills

 

Benefits available to the successful applicant include:

- 20 Days Annual Leave + Bank Holidays (Rising 1 day per year, up to a maximum of 25)

- Free Gym Membership

- Staff Meal Discount

- Paid Overtime Opportunities

- Pension Scheme

- Family Healthcare Scheme

- Childcare Vouchers

- Discount and Money Off Vouchers for a range of goods and services

- Work & Life Support Service

var rteSpFieldIdExt = 'tor__fextListingLayout';var rteCoIdExt = 'SercoGroup';var rteLsFieldIdExt = 'tor__fextListingLayout';registerFCKEditors('tor__fextListingLayout','sfJobReqLegalScanExt', '

\xa0<\/p>\n\n

Receptionist <\/strong><\/p>\n\n

30 Hours per Week<\/strong><\/p>\n\n

National WaterSports Centre, Nottingham \xa0<\/strong><\/p>\n\n

\xa37.83 per hour + Excellent Benefits <\/strong><\/p>\n\n

\xa0<\/p>\n\n

The National Water Sports Centre is just 10 minutes from the city of Nottingham and yet feels a world away. Within the site is a 2km Regatta Lake and a 700m White Water Course which were purpose built for elite athletes to train and compete at the highest level.<\/p>\n\n

 

\xa0<\/p>\n\n

 

As the venue for Olympic selection for the Great Britain flat water canie and kayak teams, as well as national and international events, we pride ourselves on fully understanding the needs of world class athletes in preparation for a major competition. As such we have recently refurbished all of our accommodation and catering facilities to ensure our elite athletes receive the best experience possible while training and competing at The National Water Sports Centre.<\/p>\n\n

\xa0<\/p>\n\n

We are currently recruiting for a\xa0 part time receptionist to work\xa030 hours per week, covering shifts 5 days out of 7 on a rolling rota basis, you will be required to work earlies, lates, and weekends.<\/p>\n\n

\xa0<\/p>\n\n

In the role of Receptionist you will be the front line customer service for the public entering the National WaterSports Centre. This role will entail providing an excellent customer experience through outstanding communication skills, in person and over the telephone, and dealing with enquiries. Previous experience in a customer facing role in a busy environment is key to the role of Receptionist.<\/p>\n\n

\xa0<\/p>\n\n

Key Responsibilities:
\n- Greet and book-in customers on a computerised booking system to the\xa0National WaterSports\xa0Centre and the hotel facilities
\n- Deal with cash transactions
\n- Ensure relevant information is continuously available to customers
\n- Deal with first line customer enquires or complaints
\n- Interact with customers via the customer desk telephone and emails, including takingcustomer bookings for hotel reservations and\xa0activity bookings.
\n\xa0<\/p>\n\n

\xa0<\/p>\n\n

Key skills, Experience and Qualifications:
\n- Demonstrable previous experience of dealing face to face with customers in a busy environment
\n- Maths and English GCSE level C or equivalent
\n- Excellent communication and customer care skills
\n- Basic cash handling ability
\n- IT ability, with computerised booking system exposure being advantageous
\n- The ability to remain mature and calm under pressure
\n- An organised, team player, with high levels of interpersonal skills<\/p>\n\n

\xa0<\/p>\n\n

Benefits available to the successful applicant include:<\/p>\n\n

- 20 Days Annual Leave + Bank Holidays (Rising 1 day per year, up to a maximum of 25)<\/p>\n\n

- Free Gym Membership<\/p>\n\n

- Staff Meal Discount<\/p>\n\n

- Paid Overtime Opportunities<\/p>\n\n

- Pension Scheme<\/p>\n\n

- Family Healthcare Scheme<\/p>\n\n

- Childcare Vouchers<\/p>\n\n

- Discount and Money Off Vouchers for a range of goods and services<\/p>\n\n

- Work & Life Support Service<\/p>\n', null, 'extListingLayout');

On occasion we receive significantly more applicants than expected for some vacancies and under such circumstances we reserve the right to bring forward the closing date of the advertisement. We therefore strongly advise you to apply for the role promptly to avoid disappointment should the closing date be brought forward. The trust is committed to equal opportunities and requests any potential applicant to contact the Trust's Recruitment Team on 0345 010 4000 as soon as possible if an applicant has any additional queries, requirements or will need additional time in submitting an application should the closing date of the advertisement be brought forward.

 

Company

Serco have UK wide leisure contracts which include unique customers such as The National Water Sports Centre, Lilleshall National Sports Centre, Bisham Abbey and Basingstoke Aquadrome to name but a few!  Our teams are hard-working, friendly and above all passionate about leisure and fitness!

We provide leisure services on behalf of community leisure trusts, local authorities, universities, and sporting associations such as Sport England. Our facilities include national sports complexes, outdoor activity venues, community leisure centres, gyms, swimming pools, water sports, tennis courts, golf courses, and conference centres. 

Our ultimate goal is to help people of all abilities and ages to maintain and improve their fitness levels. We do this by providing affordable access to a wide range of market leading sports and leisure facilities to support healthier and happier individuals across all segments of society. We do this by providing safe, welcoming spaces for people to enjoy their leisure time

We have a genuine desire to work in partnership with public bodies and work every day to find solutions in the ever changing leisure landscape.   

https://www.serco.com/uk/sector-expertise/citizen-services/leisure-services

 

 

Company info
Mini-site
Serco Leisure
Telephone
0345 010 4000
Location
.
.
.
.
United Kingdom

Get job alerts

Create a job alert and receive personalised job recommendations straight to your inbox.

Create alert