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Reception Manager

Employer
Signature Living
Location
Belfast, Antrim
Salary
Competitive
Closing date
24 Aug 2018

View more

Sector
Hotel Receptionist
Job Type
Full Time
Reception Manager – Belfast

Join the team as Reception Manager and help us launch our landmark hotel!

The Hotel

If you have a passion for Belfast and you’re a real team player, why not kick off the next chapter of your career at The George Best Hotel?

 

Belfast’s most exciting new venue will see the Grade B1 Listed Scottish Mutual Building transformed into a luxury, boutique hotel with a rooftop venue in the heart of Donegall Square.

 

The highly-anticipated venue is set to celebrate the life and legacy of Northern Ireland’s very own Belfast Boy, paying tribute to the greatest footballer of all time.

 

Featuring 62 luxury suites, The George Best Hotel will incorporate a fascinating museum of exclusive memorabilia, a stylish bar and restaurant, exquisite wedding and events space and premium onsite amenities.

 

So, if you’re ready to take centre spot, we’d love to hear from you!

Are you mad enough to be the BEST?

 

The Role

If you like people and have a flair for communication and leadership, you’ll make a great Reception manager.

Top of the list of responsibilities is to make sure your team on the front line are well-trained, friendly and offer a warm welcome and speedy, efficient check-in and check-out service for guests.

We will regularly welcome couples in search of a romantic getaway as well as lively groups of friends and family looking to explore the city.

As Reception Manager, you’ll radiate the passion and charisma of George Best himself, overseeing the Front of House team and ensuring that all guests are greeted with a lasting first impression.

 

Key Responsibilities:

  • To provide first class service to the hotel guest.
  • To take responsibility for the service standards of the Reception, Concierge & Night team.
  • To encourage and develop your team.
  • Customer complaint handling.
  • Responsibility for the security of guests and hotel property.
  • Prepare, check and monitor department forecasts and rotas and produce weekly reports for Managing Director.
  • Reviewing hotel & service performance via customer feedback & social media on a regular basis.
  • Auditing of both reception & housekeeping departments.
  • Check Ins, check outs and managing the reception & nights teams.

 

Required Knowledge/Skills:

 

  • Experience working at a Managerial level within a large hotel holding approx. 200 guests
  • Proven experience as Hospitality Manager or relevant role.
  • Working knowledge of MS Office.
  • Excellent customer service skills as well as a business mindset.
  • Demonstrable aptitude in decision-making and problem-solving.
  • Reliable with an ability to multi-task and work well under pressure.
  • Outstanding leadership skills and a great attention to detail.

 

 

Desirable Qualities:

 

  • +2 years within a similar role
  • Proven record of achieving and exceeding KPIs

 

 

 

 

 

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