Luggage Porter / Bellman - London

Luggage Porter / Bellman - London

The face of Mondrian London, our Bell & Door Team go above and beyond to welcome, engage and inspire our guests. Genuine, fun and down-to-earth, nothing is too much trouble!

Our Front Office Manager, Ioana, is currently looking for friendly and enthusiastic Bell Attendants to join the Front Office family. This role is the perfect start to a career in hospitality, so if you’re looking for a team who value hard work, enthusiasm and a good sense of humour, we’d love to meet you!

Please note that you must have a valid UK Driving Licence or the ability to convert an EU Licence to be considered for this role.

Experience required

• A consistently friendly, approachable and positive attitude. Even on your bad days!
• Good team work and communication skills. Confident in speaking to hotel guests, colleagues and managers.
• Previous experience in a similar role would be useful but not essential. We provide comprehensive training for all team members.
• Proficiency in the English language, both spoken and written.

Duties and Responsibilities

• Greet and connect with all hotel guests an assist them with luggage, transport or directions as required.
• Maintain Bell Team presence on the Lobby and at the hotel main entrance at all times.
• Escort the guests to their rooms, explaining the in-room facilities and recommending hotel outlets.
• Deliver messages, faxes, packages etc. for guests and undertake any other requests in order to ensure their comfort.
• Tag and store guest luggage where required.
• Maintain cleanliness and appearance of the hotel main entrance and luggage storage areas.
• Assist guests with Valet parking and advise of charges accordingly.

Who Are We?

We are a family of passionate individuals, committed to authenticity, sophistication, mastery and innovation. We are dedicated to training and development and provide our team with the tools to succeed in the future.

In addition to a competitive salary, we offer a range of benefits that include:

• Full on-the-job training and development opportunities.
• Constructive and regular Performance Review system.
• 28 days holiday (increasing based on length of service).
• Quarterly Employee Award Ceremony, team activities and social events.
• Discounted Employee and Friends & Family rates on rooms and F&B.
• Meals on duty and uniforms/ dry-cleaning provided.
• Discounted Gym membership.
• Enrolment into schemes and incentives such as Ride to Work, Season ticket loan, Childcare vouchers and Pension.

OUR STAGE IS THE WORLD. OUR TIME IS NOW.

You must have the Right to Work in the UK to be eligible for this role. Documentation may be required at interview stage. sbe is an equal opportunity employer. Applicants and incumbents are selected, placed, trained, compensated and promoted without regard to race, colour, religion, sex, national origin, age, marital, or disability or other classifications protected by applicable law. In addition, sbe provides a reasonable accommodation for applicants/incumbents with disabilities. Please advise Human Resources if you require a reasonable accommodation.