Hostel / General Manager - YHA New Forest

An opportunity has arisen to be a General Manager at YHA New Forest in Burley, Hampshire!

The hostel is located right in the heart of the New Forest and its beautiful grounds play host to Camping Pods, Bell Tents and our latest addition – Land Pods! The property was refurbished in 2017 and has 34 beds across 7 bedrooms and is perfectly positions for all kinds of activity breaks including horse-riding, walking and cycling holidays for our guests too!

As the General Manager, you’ll be responsible for effectively managing the Hostel to achieve and exceed current KPI’s and customer satisfaction levels by:

• Ensuring excellent customer service is maintained at all times
• Achieving 5 star standards of cleanliness
• Driving sales opportunities and controlling Profit & Loss
• Managing, developing and motivating all employees
• Establishing and maintaining great relationships with internal and external stakeholders
• Continually seeking areas for improvement to the overall products and service within the hostel
• Proactively reviewing and responding to customer feedback
• Ensuring the maintenance of the building remain to the highest possible standard

In order to be a great General Manager we are looking for people who can:

• Demonstrate previous management experience within the hospitality industry / hotel industry
• Show previous experience of managing, developing and motivating others
• Analyse monthly Profit and Loss Accounts to drive and increase performance
• Demonstrate previous experience of managing and delivering a Food and Beverage function
• Show a good understanding of YHAs culture and values
• Put the customer at the heart of everything you do

You’ll work hard for us and here’s what we’ll offer in return:

• Health & Well-being; BUPA health cash plan, discounted gym membership, cashback and discounts at hundreds of high street/online shops….
• Work & Development; Flexible working opportunities, support with continual learning and development, a generous annual leave allocation…
• Unique to YHA; The chance to work in amazing locations, 10 free Hostel stays per year (for you and up to three guests), 5 days volunteering per year, FREE YHA Membership and more!

Additional Information:

All roles are subject to a minimum of a basic DBS check.