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Guest Relations Executive - Sutton Coldfield

Employer
The Belfry
Location
Sutton Coldfield, West Midlands
Salary
Competitive
Closing date
28 Sep 2018

Guest Relations Executive - The Belfry, Sutton Coldfield

Department: Front Office

Reporting to: Front Office Manager / General Manager

Overview:

We are currently accepting applications to join our Front Office Team as a Guest Relations Executive. The successful candidate will be customer orientated with a can-do attitude and hands on approach. You will be extremely organised with a high level of attention to detail and poses excellent communication skills. This role is responsible for greeting guests and delivering exceptional customer experiences in line with brand standards. Also dealing with and building guest relations, you will be required to work Duty Manager Shifts and be flexible to work a variety of shift patterns including evenings and weekends.

The Guest Relations Executive will also support the General Manager with guest complaints ensuring they are answered and resolved in a timely manner as well as other administrative duties.  The role is both operational and office based and therefore a proficiency in Microsoft office is also required.

Key duties:

  • Handle all Guest complaints in a calm and professional manor
  • Resolving problems in line with company procedures
  • Welcome and manage all VIP guest arrivals and experiences
  • Assist the General Manager to respond to guest emails and letters
  • Assist on Reception and Guest Services when required.
  • Carry out other duties that may be necessary from time to time.

Rewards, Benefits & Hours of Operation:

  • This role is based on a 40 hour Contract working 5 days out of 7 which will include some weekends and evenings to suit business needs
  • Salary is competitive for the role type based on experience
  • Generous resort discounts across F&B, Leisure, Spa, Retail and Golf including hundreds of online discounts with our hapibenefits portal
  • Discounted overnight stays at £35 B&B
  • Plus many more

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