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Nights Team Leader - Hampshire

Employer
Village Hotels
Location
Portsmouth
Salary
£8.65 to £9.10 per hour
Closing date
20 Nov 2018

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Sector
Night Manager
Job Type
Full Time

We have an exciting opportunity for a Nights Team Leader to join our highly successful team in Portsmouth where you will receive a competitive salary plus amazing benefits which include FREE parking, FREE membership to our state of the art gyms, excellent holiday allowance as well as discounted food & beverage and stays in our hotels.

As our Nights Team Leader you will know and understand what it means to deliver amazing hospitality and will thrive on the challenge of always exceeding guest’s expectations. You will be expected to achieve a level of service through the constant monitoring of our established brand standards. As a result you should be highly attentive to detail and be capable of delivering consistent standards. You should have a can do attitude. In this type of industry teamwork is key; you should be a strong team player willing to lend a hand wherever needed.

You must have experience in a similar environment with the knowledge and confidence to deliver the role described below.

As a Nights Team Leader you will:

  • Deliver a warm and efficient welcome, confidently able to ‘read’ and respond appropriately to our guests individual requirements and expectations. Ensure check out is the final stop to confirm our guests leave happy and satisfied, looking forward to their next visit. Drive consistently high standards of hospitality from a department which represents the “face of Village” whilst inspiring the team to really excel and deliver consistently.  Support the Host Manager/Night Manager, undertaking clerical tasks and helping to run various reports which reconcile the day’s business. Be called upon to assist with late check-ins and early check outs, or serve drinks when other colleagues have finished their shift. Be a jack of ‘many’ trades and your contribution is critical to the smooth running of our night time operations. Achieve this by teamwork, taking hands on approach and displaying a real sense of ownership for the critical night time operation of our hotel.

Why choose Village?

We operate at the luxury/lifestyle end of the market with typically 110/160 bedrooms. Each of our hotels is equipped with fantastic leisure and dining facilities.  They also have a Starbucks, meeting rooms and conference facilities.  We work towards the highest levels of guest satisfaction; as such you will be part of an award winning team who deliver amazing hospitality constantly. As an expanding company with new hotels in the pipeline we are in a unique position to offer fantastic career progression backed up by training and development at every step of the way.

If you are truly passionate about a career in hotels and would like to work for a company that gives you job security, supportive management, a great team spirit and a real feeling of inclusiveness then Village Hotels is the place for you.

Our values and behaviours (inspirational, driven, commercial, detailed and resilient) demonstrate our passion for giving our guests an excellent experience and our staff the best career opportunities.

Apply now to be our Nights Team Leader

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