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Spa Reception Supervisor (Lead Concierge)

Employer
Sopwell House
Location
St Albans, Hertfordshire
Salary
Up to £23,500 per annum plus excellent benefits
Closing date
31 Dec 2018

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Sector
Spa Roles
Job Type
Full Time

Scope & General Purpose of Job

Responsible for ensuring outstanding 5* service is given to all guests of the Spa. The Lead Spa Concierge is required to oversee the Spa Concierge Team and to perform under the general guidance and direction of the Head Spa Concierge.

  • To oversee the day-to-day operation of the Spa concierge team.
  • Will perform as a professional, with a friendly business attitude and conduct all duties and responsibilities as required by the position or assigned by the Head Spa Concierge or the Spa Manager.
  • Ensure all standards and procedures are being followed by the Spa Concierge Team.
  • To be fully knowledgeable about all treatments and products and be able to advise guests as to the relevance and suitability of treatments according to the guest requirements.
  • To assist in the smooth flow of the guest journey throughout the day.
  • Regularly update and monitor the booking and appointment system to ensure maximum productivity.
  • To deal with guest requests to ensure a comfortable and pleasant stay.
  • To build a good rapport with all guests and resolve any complaints/issues quickly maintaining a high level of customer service.
  • To assist in dealing with customer complaints in an effective and courteous manner, providing solutions as quickly as possible.
  • To undertake general office duties, including correspondence, emails, filing and answering the phone to ensure the smooth running of the reception areas.
  • To recognize the importance of “sales” in every aspect of the role and be responsible for achieving sales targets as set by the Spa Director.
  • Ensure banking duties, cashing up and change collection are carried out as per the correct protocols by the team.
  • To promote daily, weekly and monthly promotions to all guests.
  • To lead and create a team environment which promotes good employee morale and ensures a high level of commitment and pride in the Spa.
  • To carry out quality planned training and development in a systematic and professional way in order to meet the needs of the business and assist in individual team members’ personal development.
  • Ensure incident log is kept fully up to date and follow up on all H&S issues fully until they are resolved.
  • Review Maintenance requests have been dealt with on a daily basis and the Spa is in good working order.

Working 5 days out of 7 including weekends and bank holidays

You will have:

  • Min of two years previous experience working within a professional Spa environment or five-star property at a customer facing level.
  • Previous experience with handling cash, checks, credit cards and submitting accounting documentation.
  • Reading, writing and oral required at fluent proficiency in the English language
  • Previous experience with a spa or hotel management system.
  • Must have good knowledge of and competency with of computer programs including Excel, Microsoft Word and Microsoft Office administration, Internet applications.
  • A flexible approach to working hours with the ability to work early mornings, evenings and weekends

 In return we offer excellent benefits:

  • 28 days holiday + 1 Extra Holiday Day on Birthday
  • Long Service Loyalty rewards
  • Discounted Food and Beverage and accommodation within the AB Hotels Group
  • 30% discount on Spa treatments
  • 10% discount on Spa products
  • Annual Tastecard & Gourmet Society card upon 1 year Service
  • Espa, Elemis, Opi in house training
  • Introduce a friend at work bonus
  • Staff meals on duty
  • Preferred Hotel Group discounted global hotel rates

If this sounds like your dream job, we would love to hear from you!

All applicants must have right to live and work in the UK.

A career at Sopwell House is as rewarding as you make it. It takes all kinds of people to make a hotel run seamlessly and harmoniously, supported by the AB Hotel’s family team spirit, excellent learning and development programme and genuine warmth.  The company enjoys a sociable, passionate environment supported by the owners with fantastic team events and a fun and friendly workplace.

Your country home from home nestled in 12 acres of Hertfordshire countryside in St Albans; Sopwell House is a 4 star Georgian country house hotel that believes in impeccable, genuine service with attention to every detail. The hotel boasts a 2 AA Rosette Restaurant, Brasserie, Conservatory Bar, Cocktail Lounge, 14 function suites, Spa and Gym. Enabling guests to escape from it all, but still within easy reach of London, St Pancras and Luton Airport, Sopwell House is a family-owned luxury hotel that takes rest, relaxation and warm hospitality seriously.

Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.

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