Guest Relations Executive

Main Responsibilities

The ideal candidate will be responsible to plan and coordinate the guest experience to ensure the highest levels of guest service and hospitality. To have an overall knowledge of Hotel operations, specifically the Front of House Receptionist duties.

This position includes varying shift timings, including weekends and bank holidays.

Job specifics

• At all times strives to represent Sopwell House in the most professional, courteous and efficient manner.
• To use knowledge of guest preferences to enhance the guest experience.
• Provides guests with a 5 star luxury customer service thriving to go the extra mile at all times.
• Will assist all departments in emergency situations.
• Ability to assist guests with special requests and reservations to local restaurants, activities and any transportation requests.
• Handles any guest concerns and complaints with empathy and using a hospitable manner, resolving them as quick as possible and with limited impact on revenue.
• To be a “brand ambassador” at all times ensuring brand integrity and clarity.
• Maintains guest confidentiality in terms staff and guest information at all times.

What are we looking for?

The ideal candidate will have the following:

•  Previous experience working in a Front of House supervisor position, Guest Relations Officer, Guest Services Supervisor

•           Two to three years working as a supervisor or assistant manager in Rooms

•           Knowledge of hotel operations and specifically Rooms Division

•           Professional etiquette in written and oral presentation

•           Strong and professional communication skills (verbal, listening, writing)

•           Able to perform the tasks of a Front of House Receptionist

•           Excellent customer services skills

If you have what it takes you will find your career journey with AB Hotel Group.

All applicants must have the right to live and work in the UK.

In Return –

• 28 days holiday + 1 Extra Holiday Day on Birthday
• Long Service Loyalty rewards
• Discounted Food and Beverage and accommodation within the AB Hotels Group
• 30% discount on Spa treatments
• 10% discount on Spa products
• Annual Tastecard & Gourmet Society card upon 1 year Service
• Introduce a friend at work bonus
• Staff meals on duty
• Preferred Hotel Group discounted global hotel rates

 A career at Sopwell House is as rewarding as you make it. It takes all kinds of people to make a hotel run seamlessly and harmoniously, supported by the AB Hotel’s family team spirit, excellent learning and development programme and genuine warmth.  The company enjoys a sociable, passionate environment supported by the owners with fantastic team events and a fun and friendly workplace.

Your country home from home nestled in 12 acres of Hertfordshire countryside in St Albans; Sopwell House is a 4 star Georgian country house hotel that believes in impeccable, genuine service with attention to every detail. The hotel boasts a 2 AA Rosette Restaurant, Brasserie, Conservatory Bar, Cocktail Lounge, 14 function suites, Spa and Gym. Enabling guests to escape from it all, but still within easy reach of London, St Pancras and Luton Airport, Sopwell House is a family-owned luxury hotel that takes rest, relaxation and warm hospitality seriously.

Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.