Customer Experience Assistant - Salisbury

Customer Experience Assistant - GoSkydive - Salisbury

Who? GoSkydive is the UK’s leading Tandem Skydiving Centre, and the only centre specialising in tandem skydives for first timers. Modelled on customer centric ‘experience’ centres, GoSkydive delivers more than tandem skydives, it delivers a whole end-to-end customer experience. Customer service is at the heart of the GoSkydive brand which promises to deliver a true adventure experience to all customers.

What? GoSkydive is looking for a new Customer Experience assistant to assist with our customercentric skydiving programme. It is our goal to provide a safe, fun and welcoming environment for first time skydivers; we pride ourselves in offering the highest possible standards of safety and customer service at our drop zone on the outskirts of Salisbury, Wiltshire. 

What does the role involve? This role is a customer service role helping our customers through their whole skydiving journey. Your typical day as a customer experience team member will involve welcoming our guests arriving for the first-time, assisting with their check-in, assisting our media team, leading high-energy inductions and maintaining the high standards of exceptional service throughout our guests’ jump day. 

Who's the ideal person for this job? We are looking for some energetic individuals who share our passion for excellent customer service, you need to have a great personality and able to engage with our customers. You need to have a can-do attitude and be able to effectively anticipate our customer’s needs.

When will I work? We operate Thursday-Sunday with bank holiday Mondays too. Our customer experience team are required to be flexible with their working hours as we are a weather dependent activity, so there are longer hours in the summer with shorter hours in the winter. 

What skills should I have?

• Relevant customer service experience
• Energetic Individual able to maintain high levels of energy throughout the day
• Confident and outgoing
• Computer Literate
• Flexible with working hours
• Able to work every weekend and bank holidays, with early starts and late finishes 

Is this you?

If yes; please send your CV with a covering letter without delay.

Applications without a covering letter will not be considered.  

Job Type: Full-time or Part-Time available 

How Much? £8 per hour. 

What next? If you’re ready to join our happy and hard-working team as a customer experience assistant, please apply below and step out of your comfort zone today...