Concierge Porter - Newport

We are looking to recruit a Resort Porter to join the Concierge Department.

Under supervision, you will provide a personalised service to all guests. Your aim will be to achieve the highest level of guest satisfaction as you will be acting as a representative of the Resort to the outside world


Overview of duties:-
· Greets arriving guests/visitors and bids farewell to departing guests/visitors.
· Assists guests with loading/unloading items into and out of their vehicles.
· Provides legible claim tickets to guests for their luggage.
· Assures safety and security of all guest luggage.
· Assists with carrying guest luggage to and from guest bedrooms.
· Transports guest luggage from the Resort entrance area to the designated Bell area.
· Provides guests with directions to Front Desk check-in area.
· Answers departmental telephone within three rings, using correct telephone manner and etiquette.
· Remains in assigned department maintaining correct stance.
· Assists Concierge staff with guest requests and services.
· Alerts security about any possible security risks or circumstances.
· Delivers items to guest rooms on request.
· Uses every opportunity to recommend the hotel facilities.
· Assists with transport requests i.e. driving guests to various resort locations using company vehicles.


You will always smile, be confident, polite and use guest’s names, if known. Good levels of English are required and fluency in a second language is an advantage but not essential. As a Resort Porter/Car Valet we are looking for someone who is reliable, punctual, pro active, courteous and always smart of appearance.

A full driving licence is required along with experience of dealing with guests face to face.

Hours of Work:
37.5 hour per week, working 5 days out of 7

Rate of Pay:
In line with national minimum & living wage

We look forward to hearing from you!

 

 In the event we receive a high number of applications, we reserve the right to close this campaign early.