Manage and develop the Conference and Banqueting service team, to improve the quality of service delivery & profitability in line with company and business goals for profitability and service quality.


Accountabilities:

• Responsible for the delivery of C&B related training on Core Standards, monitoring of: Fast Track, Personnel Development Plan, 3 months reviews, Annual Appraisal and SMART Objectives for each Service team member, as well as development of innovative training
• To provide accurate rotas at least two weeks ahead of the business.
• Responsible for the recruitment, interviewing process, performance management process and all linked administration in conjunction with the Human Resources Department for all employees within the C&B Team
• Responsible for communicating the overall Company and departmental goals and objectives and ensuring all employees are motivated to achieve these.
• Responsible for conducting monthly strategic departmental meetings, taking minutes in these meetings and distributing the minutes to the employees and Senior Management.
• Responsible for the evaluation of Training, development and revision needs in the C&B department, using Key Performance Indicators
• To manage the appropriate levels, procedures and condition of stock.
• Ensure the team are all fully trained to use any equipment they may need to use to perform their duties.
• To ensure staff understand and comply with all relevant licensable activities.
• Conducts daily briefing with team members before every service, concerning food & beverage, events, special requirements, VIPs etc.
• Responsible for ensuring all equipment, tools and supplies are available and maintain relationships with the suppliers of the equipment, tools and supplies
• Responsible for the maintenance, security, cleanliness and appearance of the C&B department, both front and back of house
• To communicate incentives to the department.
• Drive sales through inspirational leadership.
• Responsible for the efficient running of the department in line with budgeted manning percentage.
• To undertake any other duties as may reasonably be requested by the management.

Experience using Zonal tills would be beneficial but not essential as full training will be given
 
Experience using TNA Wizard would be beneficial but not essential as full training will be given
 

Benefits

• Employee Awards
• Group Pension
• Childcare Vouchers
• Cycle to Work Scheme
• In store and Online discount cards
• Life Assurance
• Health Care Assistance Fund
• Friends and Family Discounts

It’s not often you find a large company where you really feel part of a family. A career with Macdonald Hotels & Resorts offers you opportunities to progress as well as personal and financial rewards. From our Company Pension Scheme, preferential hotel rates and discount high street store cards, to a fabulous sense of belonging – we offer more than everyday job satisfaction.