Hotel Receptionist
- Employer
- Alexander Hotels
- Location
- DA2 7QH, Dartford
- Salary
- £8.09 per hour 37.5 hours guaranteed
- Closing date
- 21 Jan 2019
View more
- Sector
- Hotel Porter
- Job Type
- Full Time
Job Details
HOTEL RECEPTIONIST
The Place
Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels a private group of quality hotels of distinction just outside London.
4 Star, Award winning Utopia Spa, 38 bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens.
Please see our website for a full list of facilities and bedrooms.
The Role
A smart, friendly, well organised, guest service focused individual is sort to complete our professional Hotel Reception team. You must have a five star smile! and a warm and welcoming personality. You are key to our guest service experience throughout their stay.
From the time a guest enters the hotel and spa to the time they pay their bill and leave you will be an important part of the guest experience. Your actions will determine the guest satisfaction levels and the extent to which they get the most out of their stay. You will also be key in providing internal departments with information so that they to can perform to achieve excellence.
- 5 days 37.5hrs per week including weekend shifts.
- A mixture of early shifts 7.30am to 3.30pm and late shifts 2pm to 10pm
- Welcoming arrival guests
- Guest check-in and rooming
- Enquiry handling - both in person and on the telephone
- Posting of charges and guest billing
- Taking bedroom reservations
- Producing daily Activity Report for all internal departments
- Upselling facilities and rooms
- Organising porter service where needed
- Balancing the shift and completing 'end of day' procedures
Requirements
- Excellent standard of personal appearance
- Excellent communicator in person and on the telephone
- Warm and friendly disposition
- Genuine desire to serve our guests
- Organised and good attention to detail
- Accurate data entry and computer work
The Benefits
£8.09 per hour 37.5 hrs per week guaranteed
4 weeks holiday 8 Bank holidays Free car parking Employee uniform
In addition you will benefit from a range of company benefits including:
Discounted hotel accommodation for yourself and your family at all hotels
Discounted hair treatments at our two Utopia Spas
Discount off all food & beverage at all hotels
Discount of individual treatments booked in our two Utopia Spas
Discount on retail products in our two Utopia Spas
Refer a friend staff recruitment scheme In additional you will enjoy a range of other benefits when you celebrate your 1 yr, 3 yr and 5 yr anniversary including; your birthday off paid, complimentary overnight stays, complimentary lunch/afternoon tea and service related holiday
Company
Alexander Hotels is a private collection of 4 truly luxurious hotels in Sussex, Surrey and Kent. You'll find our hotels easily commutable as despite their rural settings they are close to motorway and rail links. From bespoke furniture and soothing interior design to immaculate, secluded estates and award-winning spas, they are beautiful places to stay and to work.
Please see our website www.alexanderhotels.co.uk where you can see our Hotels, Facilities, Sample Menus and see our Careers Page for up to date careers information.
We value our product and invest in it heavily and we also value our people, knowing they make the difference between a great experience and a memorable experience for our guests.
With 4 stunning Hotels careers can be made with Alexander Hotels with all our Senior team having an impressive service record with us, so they are there to support and develop new employees to the team.
Looking to further your career in hospitality? A luxury hotel on the outskirts of London is a fantastic place to take your next steps. Join the Alexander Hotels family for a chance to learn, earn and progress your career.
- Mini-site
- Alexander Hotels
- Location
-
C/O Alexander House Hotel & Utopia Spa
East Street
Turners Hill
Select a County
RH10 4QD
GB
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