Customer Service Agent - Droitwich
- Employer
- hotelshopuk
- Location
- Droitwich, Worcestershire
- Salary
- £7.85 per hour + Company Benefits
- Closing date
- 14 Jan 2019
View more
- Sector
- Hotel Receptionist
- Job Type
- Full Time
Customer Service Agent - Hotelshopuk, Droitwich
Do you enjoy delivering excellent customer service? Do you have outstanding interpersonal skills? Are you a confident & experienced administrator looking to join a fast growing fun company?
Summary of Role:
Provide excellent service to our clients and hotels, dealing with enquiries quickly and efficiently to maximise conversions into bookings throughout the Customer Service Team.
What we offer:
- Health Care Cash Back Scheme on completion of probation
- Additional holiday with years service
- Discounted UK breaks with partner hotels
- Company arranged social events
- Company bonus scheme (subject to Ts & Cs)
- Flexible working
- Full training provided
- Progression opportunities
Key Accountabilities:
- Handle inbound and outbound calls with clients and hotels.
- Deal with all enquiries within agreed service level agreements (SLA’s), consistently prioritising throughout the day.
- Work with the Customer Service Team to meet required levels of bookings and commissions.
- Provide the management team with feedback on what’s going well and not well e.g. hotel rates that are not competitive.
- Support hotelshopUK by providing assistance to other departments as and when required.
- Know the hotels we work with and keep up-to-date with the processes you need to follow.
- Follow the customer complaints process, ensuring Team Leaders are advised.
- Ensure that you have your own reviews/appraisals and complete the necessary paperwork
- Attend a minimum of four hotel familiarisation trips per annum.
Hours of work: Full Time, 40 hours a week over five days, including weekends, evenings and Bank Holidays.
Operating hours: Monday to Friday 08:00 to 19:00, Saturday & Sunday 10:00 to 16:00
Salary: £7.85 per hour + Company Benefits
Flexibility
Due to the nature of the business, a degree of flexibility is required, and the post holder may be required to perform certain tasks not specifically referred to above.
Travel links:
hotelshopUK offices are located in the historic town of Droitwich Spa with excellent transport links.
- Droitwich Spa train station with regular trains to Worcester, Kidderminster, Bromsgrove and Birmingham is an approximate 10 minute walk from the offices
- The M5 & M42 motorways are just a short drive away with easy access to Worcestershire & the West Midlands
- Buses for surrounding towns can be found in the centre of Droitwich, a few minutes walk away
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