Customer Service Agent - Droitwich

Droitwich, Worcestershire
£7.85 per hour + Company Benefits
07 Jan 2019
14 Jan 2019
Job Type
Full Time

Customer Service Agent - Hotelshopuk, Droitwich

Do you enjoy delivering excellent customer service?  Do you have outstanding interpersonal skills?  Are you a confident & experienced administrator looking to join a fast growing fun company?

Summary of Role:

Provide excellent service to our clients and hotels, dealing with enquiries quickly and efficiently to maximise conversions into bookings throughout the Customer Service Team.

What we offer:

  • Health Care Cash Back Scheme on completion of probation
  • Additional holiday with years service
  • Discounted UK breaks with partner hotels
  • Company arranged social events
  • Company bonus scheme (subject to Ts & Cs)
  • Flexible working
  • Full training provided
  • Progression opportunities

Key Accountabilities:

  • Handle inbound and outbound calls with clients and hotels.
  • Deal with all enquiries within agreed service level agreements (SLA’s), consistently prioritising throughout the day.
  • Work with the Customer Service Team to meet required levels of bookings and commissions.
  • Provide the management team with feedback on what’s going well and not well e.g. hotel rates that are not competitive.
  • Support hotelshopUK by providing assistance to other departments as and when required.
  • Know the hotels we work with and keep up-to-date with the processes you need to follow.
  • Follow the customer complaints process, ensuring Team Leaders are advised.
  • Ensure that you have your own reviews/appraisals and complete the necessary paperwork
  • Attend a minimum of four hotel familiarisation trips per annum.

Hours of work: Full Time, 40 hours a week over five days, including weekends, evenings and Bank Holidays. 

Operating hours: Monday to Friday 08:00 to 19:00, Saturday & Sunday 10:00 to 16:00

Salary: £7.85 per hour + Company Benefits


Due to the nature of the business, a degree of flexibility is required, and the post holder may be required to perform certain tasks not specifically referred to above.

Travel links:

hotelshopUK offices are located in the historic town of Droitwich Spa with excellent transport links.  

  • Droitwich Spa train station with regular trains to Worcester, Kidderminster, Bromsgrove and Birmingham is an approximate 10 minute walk from the offices
  • The M5 & M42 motorways are just a short drive away with easy access to Worcestershire & the West Midlands
  • Buses for surrounding towns can be found in the centre of Droitwich, a few minutes walk away

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