Webb Hotel Group

Spa Receptionist - Sutton Coldfield

Sutton Coldfield, West Midlands
Competitive with company benefits
15 Jan 2019
12 Feb 2019
Job Type
Full Time

Spa Receptionist -​ Moor Hall Hotel & Spa, Sutton Coldfield

Moor Hall Hotel is a four-star hotel with 83 bedrooms, conference facilities for up to 250 and its own Leisure Club & Spa, situated on the outskirts of Sutton Coldfield in beautiful parkland.

We have a fantastic opportunity for a Spa Receptionist to join our Leisure Club & Spa team.

Our Leisure Club & Spa has a modern, air-conditioned newly refurbished gym, exercise studio and 4 spa treatment rooms.  As Spa Receptionist you will be the 1st person to offer a warm and friendly welcome to all of our Spa guests on arrival or by telephone.   You will be responsible for taking bookings and dealing with guest queries, taking payments, administration for spa days and treatments including conducting tours of the leisure club and spa.  You will provide a high standard of service at all times.

Other responsibilities will include completing the opening and closing procedures, basic pool maintenance tasks following training and also cleaning in and around the reception area and the changing rooms throughout the day.

The successful candidate will have excellent customer service and teamwork skills as the role involves answering the telephone, meeting guest needs and dealing with queries.  Candidates must be computer literate and have a good telephone manner as well as experience of dealing with the public.

This is a full-time role, working 5 days out of 7 to include evenings and weekends.

We offer an excellent salary, training and development opportunities, hotel and leisure club discounts, a Company reward scheme, a well-tailored uniform and meals on duty.


This is an excellent opportunity for someone looking to start their career in the hospitality and leisure industry and to join a well-established, family run business.

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