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Guest Service and Switchboard Agent

Employer
Principal
Location
Edinburgh
Closing date
8 Feb 2019

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Sector
Hotel Receptionist
Job Type
Full Time

About us

Built in the 18th century, The Principal Edinburgh, George Street is a magnificent and historic hotel, providing an ideal base for both business and leisure in its 240 bedrooms and 8 meeting rooms.

The property has recently undergone a significant capital investment which re-established The Principal Edinburgh George Street as a leading hotel with a strong portfolio of food and drink concepts to suit a variety of needs and budgets.

Your day to day

An exciting opportunity has arisen for an 'Everything Else' Line Agent to join our team. You will report to the Reception Manager with the purpose of looking after all guest requests. You will be responsible for organising, confirming, processing and conducting all guest requests and will relay messages to all departments to ensure guest requests are met in a timely manner. You will act as the go to person for all guest requests and hotel knowledge and have a genuine ambition to be “best in class”!

What we need from you

It is essential you have an excellent attention to detail and can deliver work to demanding guests, working well under pressure. You should have excellent communication skills and be flexible and adaptable with the willingness to surprise and delight guests.

What we offer

  • A competitive salary
  • 28 days holiday each year, including bank holidays (this increases annually up to a maximum of 33 days)
  • Hotel based incentive and recognition schemes
  • Access to our Benefits portal, which includes discounts on some travel, leisure time activities, health, retail and motoring
  • Discounted accommodation with competitive colleague rates at our other hotels
  • Long service awards which increase with length of service
  • Excellent training and development opportunities within the hotel, the Company and our online e-learning portal
  • Financial rewards for delivering sensational service
  • Free meals on duty
  • Great IHG Perks

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