Assistant Manager - London

Assistant Manager - London

The Langham, London is currently seeking to recruit an Assistant Manager in our Langham Club department (a ‘hotel within a hotel’ environment that provides personalised reception, concierge and food and beverage services to in-house guests). 

As the Assistant Manager you would be tasked with providing excellent customer service, giving the full support to your team, and technically producing high-quality work connected with the following responsibilities:

·         To ensure that all guests’ needs are being dealt with immediately and complaints are handled efficiently and written down in the logbook.

·         Greet, check in and perform rooming procedure

·         Oversee the food and beverage offerings – ensuring that they are in sufficient supply and presented beautifully

·         Motivate, lead and develop the Langham Club team

·         Carry out administrative duties e.g. duty rotas, manage holiday requests, sickness/absence, monthly stock takes etc.

·         Ensure that Health and safety, food hygiene regulations and procedures are followed and respected at all time.

The Langham, London offers a wide range of benefits which include: uniform, meals on duty, holidays, free accommodation at other Langham Hotels, Company pension plan, colleague recognition system, learning and development opportunities and many more.

 

Requirement .

 

·         Previous food and beverage background is desirable

·         Previous experience of working at a supervisor/assistant manager level is essential

·         Understanding luxury customer service is a must

·         Great attention to detail

·         Strong managerial and leadership qualities

·         Previous experience of preparing roster, or handling a variety of administrative tasks

·         Previous experience of Opera PMS and MICROS systems is an advantage

Terms of employment
. Full time