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Night Manager

Employer
Elite Hotels
Location
Luton
Salary
Market related
Closing date
9 Apr 2019

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Sector
Night Manager
Job Type
Full Time
Night Manager Night Manager Overview: The Night Manager ensure that guests receive the warmest welcome and that they feel safe and looked after from arrival to departure whilst experiencing traditional hospitality in the Five Star environment of a country house. Taking full responsibility for the hotel overnight, you will prepare reports and ensure guests arriving and leaving the building are greeted and helped in a pro-active, professional and courteous way - nothing is too much trouble. Night Manager Duties & Responsibilities
  • Take a detailed handover from existing staff and managers, ensuring the same if followed when returning staff takeover at end of shift.
  • Thoroughly investigate any guest complaints, ensuring they are dealt with swiftly and reports given to GM, and relevant department as well as ensuring Front of House staff are aware as their shift begins
  • Oversee all night staff, ensuring they are aware of duties to be completed and any additional briefings as required
  • To ensure that the customer is at the centre of everything we do from arrival to departure, whatever the time of day or night.
  • Check with reception regarding any VIP's & be on hand to greet them
  • Ensure any additional charges are correctly entered into the hotel system.
  • Responsible for and money handled by Reception ensuring the correct maintenance of floats.
  • Operate the hotel switchboard as required, ensuring all enquiries are dealt with in a professional and courteous manner.
  • To complete the daily Income Audit Report making any adjustments as requested by the Accounts department.
  • Ensure a full handover is made the following morning to accounts of night's business and prepare daily statistics report.

About the Hotel

Luton Hoo Hotel Golf & Spa is one of the country's finest 5 star hotels, is set in the heart of 1065 acres of historic gardens and parkland. With our 2 rosette Wernher Restaurant and award winning Adam's Brasserie we are committed to delivering hospitality to the highest standard. Our five star facilities include a luxurious spa, championship golf course, state of the art conference facilities and shooting school.

At Elite Hotels we have a single minded and unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

Benefits: As a people focused Investor In People Company we offer a great range of benefits to the successful candidate. For full details please visit our careers page: https://www.careersatelitehotels.co.uk/why-work-elite

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