Cluster Manager - London

Cluster Manager - Kensington, London

About Queensway

Queensway Group is a family-owned business founded by entrepreneurs and renowned for its warmth, sincerity and quality of service. We invest in real estate which we develop into operating business in the hospitality sector, from coffee shops to hotels, residential property and a private members club. The brands we operate include KFC, Starbucks, Point A Hotels, Montagu Place, Sloane Place and the Sloane Club. Heartfelt, sincere hospitality shapes our past, present and future.

With our entrepreneurial approach and extensive network, we can respond to opportunities and drive growth in our businesses. At Queensway we never stand still, and our agility is key to our success. This, together with our experience in real estate development, means we can effectively transform assets which are then operated by skilled and dedicated teams across the UK, Europe and East Africa.

About Point A Hotels

At Point A we are defined by our state of mind, not the state of the market. When we work together, we believe anything is possible. Our strength lies in our ability to think differently and use what we have innovatively. We want to defy the status quo and challenge the leaders in our sector with our brand, products and service.

In everything we do, we are thoughtful, humble, honest and true to our personal values. We deliver heartfelt hospitality to all our guests, no matter their budget.

Since 2017 this approach has been key to our becoming one of the most successful new hotel brands, but we need fine folk to help us continue the story and write more of the successful paragraphs.

About the role

We currently seek a custodian for 2 Point A Hotels in London, in a Cluster Manager type role. You will be based at our property in Kensington and have line management responsibility for another Point A hotel in the area.

You need to get what we do and more importantly why and be able to add value from the outset. We are a kind & caring team and so you will be an important part of our family and a vital part of what we do. We can assure you that your individuality will be appreciated and your voice will not only be heard, but will inform how we progress in becoming a brand of choice for our guests and the best place to work for our employees.  

We are looking for the following qualities and experience in our managers:

• Passion for service and delivering unforgettable experiences to our customers
• Positive attitude and drive
• Entrepreneurial spirit and good business acumen
• Ability to partner with our people and empower them to be the best they can be
• Ability to drive and implement changes
• Passion for developing yourself and others
• Good understanding of the industry and what it takes to be the best
• Imagination and ability to maximise business potential
• Kindness, honesty and care for the surrounding community
• Min 2 years prior experience in a GM capacity in a limited or full service property or 4 years in a hotel / operations manager type role in a full service hotel

We will offer you: 

• Attractive salary and bonus structure linked to your and your team’s performance
• Queensway Reward & Recognition Scheme
• Annual Awards Ceremony in London
• Freedom and autonomy to run a hotel without the constraints of a ‘big chain’
• Fun, friendly and supportive work environment
• Professional development and career progression
• Career opportunities across the group including coffee houses and support office
• Great team building initiatives and social events
• Friends and Family Rates at all our properties
• 25 days of annual leave plus Bank Holiday
• Enhanced leave to start a family