Spa Concierge - London

Spa Concierge - London

SPA CONCIERGE (RECEPTIONIST)

 

Chuan Body + Soul at The Langham, London is currently looking to recruit a Spa Concierge (Receptionist).  Chuan Body + Soul been designed to create an ambience of tranquillity for both contemplation and inspiration. In Chinese culture, flowing water is seen to be the source of life and balance; a key to keeping mind, body and soul in check. In Chinese, the word Chuan means a serene course of water and the Chuan Body + Soul facilities are modelled to reflect this harmony by using the principles of Feng Shui.

 

As a Spa Concierge (Receptionist), your main duties and responsibilities will be to -

extend a welcoming experience for our guests and members

process enquiries / reservations using Concept Spa software

adhere to the operating procedures of Chuan Body + Soul

be fully aware of treatment menus and product knowledge

promote all aspects of Chuan Body + Soul

ensure billing accuracy

maintain clear lines of communication within the Spa and hotel in general

be able to start work at 05:30hrs if scheduled to work the early shift

 

The Langham, London offers a wide range of benefits which will include:

uniform and meals on duty

annual holidays of 4 weeks plus bank holidays

life insurance of twice the annual salary

season ticket loan

complimentary and discounted accommodation across Langham Hospitality Group

company pension plan

learning and development opportunities

eye care vouchers

colleague engagement and recognition system

discounts on food & beverage and Chuan Body + Soul treatments/products

many other exciting benefits are offered

 

The Langham London, London’s Original Grand Hotel and flagship of the international Langham Hospitality Group comprises 380 luxury bedrooms and suites, the acclaimed Roux at The Landau and Palm Court restaurants, Artesian Bar, The Wigmore, extensive Conference & Events facilities and Chuan Body + Soul. The team at the hotel prides itself on creating enchanting encounters for our guests and we’ve been doing so since 1865.

Requirement .

The ideal Spa Concierge (Receptionist) will have -

previous experience in a similar 5* environment

warm and welcoming personality

a conscientious attitude and eye for detail

the ability to deliver good customer service

initiative and self-motivation

confidence to work independently and be resourceful

excellent telephone manner

knowledge of MS Office and ideally Spa Concept

excellent communication skills and a good command of English

flexibility to work different shift patterns

Terms of employment
. Full time