Ace Hotel London Shoreditch

Groups and Revenue Coordinator

London (Greater)
Competitive + Benefits
22 Mar 2019
19 Apr 2019
Job Type
Full Time

As Groups Coordinator you will work directly with the Revenue Director and Sales Managers

You will be responsible for ensuring each group booking enquiry is handled efficiently, from operations awareness, follow up and billing. You will be responsible for providing excellent customer service and offering solutions to meet the clients' needs. The role will entail being pro-active in ensuring Delphi and Opera are in sync with an attention to detail to maintain an accurate status of all enquiries and bookings. To ensure that the highest standard of administration is carried out for every group enquiry and booking.

In order to accurately manage all room enquiries on a daily basis effectively, including up-sell of rooms and inventory management you will need knowledge of revenue. This will assist you in understanding what is required to exceed budgets and maximise the group segment, therefore, the role will include being a revenue coordinator to be able to give the guests the smoothest communication from the start.


Why work for us?

  • Free use of gym

  • Free dinner at Hoi Polloi for 2 on your birthday

  • Free room night stay, dinner and breakfast for 2 at Hoi Polloi once you pass probation

  • Amazing monthly employee events (e.g., yoga, bowling, back massage, manicure, etc.)

  • Ace Hotel Cultural events access passes (subject to availability)

  • Access to free legal and financial advice

  • Refer a friend bonus scheme

  • Rewards and recognition scheme

  • 30% discount on all F&B outlets

  • 30% discount on all Ace Hotel Shop items

  • Discounted rate for room booking

  • Discount with partner establishments

  • Pension Scheme

  • Tasty meals on duty

  • Free dry cleaning of work clothes

  • Training and development opportunities

  • Competitive salaries


You are an articulate verbal and written communicator. You are confident to work individually, and as part of a team. Opera systems experience and previous experience in Groups and reservations is required as well as your naturally charming personality.

Previous experience as Groups coordinator or over a year in Room Reservations is required. Opera Knowledge is mandatory and preferable Delphi knowledge.


Ace Hotel is a collection of individuals – multi-disciplinary thinkers, enthusiasts, optimists and friends.We love our work and we love saying yes.We are not here to reinvent the hotel, but to readdress its conventions to keep them fresh, energised, human.We’re always looking for interesting minds, skilled thinkers and good dancers to join our small, hand-selected team.

We seek out local artisans and talent to drive the property’s development and we believe in a better way of doing things, no matter the scale.We represent egalitarianism, authentic, natural hospitality and run our business through integrity and good relationships with people. We're emphatic about art and creation. With everything we do, we try to collaborate with and celebrate people whose work inspires us.

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