Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as a Groups Reservations Coordinator!

Here at the newly refurbished Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.

As a 'Sunday Times Top 100 Best Companies to Work For', you will be provided with tailored development plans, trainings and apprenticeship opportunities to develop your career!

Joining our independently owned and 5–star hotel as a Groups Reservations Coordinator, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:
• Complimentary night stay for 2 at the Royal Lancaster London
• Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
• Employees and Friends & Family rates across our sister properties
• Complimentary meals on duty
• Uniform provided and laundered complimentary
• Refer a friend bonus £200 per referral
• Cycle to work & workplace pension schemes
• Annual season ticket loans
• Employee recognition schemes and Social Committee events including gala dinners and much more!

As a Groups Reservations Coordinator, you will be pro-actively responsible for the group sales process - from inquiries to billing and all operational aspects. In addition to this, you will deal with all inquiries promptly and efficiently with a 8-working hour response time, meet and greet all groups/tour leaders on arrival to ensure check-in runs smoothly.

Our Group Reservations Coordinators are also responsible for maintaining an efficient filling system for quick and easy locations of all group arrivals and collaborate with our Events, Front Office and Food & Beverage Departments. It is essential to have a positive, ‘can do’ attitude and a drive to excel, good listening skills to provide team and client oriented service and to build relationships with key clients.

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team!

#JoinOurHappiness