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Guest Relations Manager - London

Employer
TAO Group Hospitality
Location
Mayfair, London
Salary
Competitive salary and attractive benefits packages
Closing date
25 Apr 2019

Job Details

Guest Relations Manager - Hakkasan Mayfair

Founded in 2001, Hakkasan is one of the world’s most recognized restaurants known for its modern approach to traditional Cantonese cuisine. Since the original London offerings at Hanway Place and Mayfair, Hakkasan has expanded internationally across North America, Europe, United Arab Emirates and Asia. Hakkasan offers a distinctive dining experience where modern Cantonese cuisine, world-class mixology and dramatic design converge. Executive Head Chef Tong Chee Hwee has led the Hakkasan kitchen since its inception, and his dedication to the art of Chinese cuisine has achieved numerous awards including multiple Michelin stars at Hakkasan locations across the world.

In search for an experienced, positive and talented Guest Relations Manager to join our fantastic Team!

The ideal Guest Relations Manager has:

  • A minimum of 4 year experience in a similar role and within a fast paced environment; Experience in a luxury venue would be a distinct advantage;
  • Excellent knowledge of OpenTable;
  • Passionate about delivering excellent guest experiences with a friendly disposition to smile;
  • Exceptional service standards with attention to detail and experienced in guest profiling and recognition;
  • Leadership and delegation skills including the ability to train and mentor the Reception Team;
  • Impeccable appearance and interpersonal skills with a good command of English is essential;
  • Ability to work under pressure and willingness to work as part of a team;
  • Availability to work full-time and be flexible;
  • Proof of eligibility to work in the United Kingdom.

To the successful candidate, we offer competitive salary and attractive benefits packages, including company-wide opportunities, outstanding career orientated training & development, excellent food & beverage discounts, pension scheme, life assurance cover and above all, an exciting and motivating working environment!

Company

TAO Group Hospitality is a global leader that develops, owns and operates the world’s most successful food, beverage and nightlife entertainment venues. 

After merging with the prestigious Hakkasan Group in 2021, TAO Group Hospitality cemented its position as the world’s largest entertainment brand with over 60 venues spanning five continents. Our distinctive portfolio features best-in-class cuisine, including Michelin-starred restaurants, award-winning nightlife and world-renowned daylife.

With over 25 years of industry experience, we consistently set the bar for guest experiences by delivering unforgettable entertainment with innovation and creativity at the core. We strive to exceed expectations and continually reinvent the future of hospitality through our owned operations as well as partnership opportunities. TAO Group Hospitality’s corporate headquarters is located in New York City, with full-time marketing and operations staff in every market.

Company info
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TAO Group Hospitality

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