Front Office Manager – Bromsgrove Hotel

Why wait to make your next career move?

Apply now and you could be working at The Bromsgrove Hotel & Spa! Our hotel is conveniently located in the heart of England, just half a mile away and an easy gateway to the beautiful Cotswolds, Birmingham city centre and the historic Stratford-upon-Avon.

The Bromsgrove Hotel & Spa is a 146-Bedroom hotel with a Front Desk that operates on a 24-hour check in service due to its popularity and location. Due to continued expansion we are looking to recruit a Front Office Manager on to the team.

As front office manager you will be required to;

• Recruit, train, motivate and develop all Front Office Staff, maximising guest satisfaction
• Ensure effective room rate management to maximize occupancy and maintain or improve room yield.
• Ensure that all front office operational and control procedures are maintained effectively.
• Ensure all staff maintain a courteous and helpful approach to customers at all times.
• Identify sales opportunities and create a sales-driven team of professionals.
• Ensure that all customer comments and complaints are acted upon with all due diligence.
• Have a thorough knowledge of all systems and procedures used within the department and the hotel, and you must also provide help and support as required.
• Ensure all monies, floats and accounts are safeguarded and maintained effectively.

The successful candidate will have previous experience in a similar role in 100+ bedroom hotel. You will have previous experience of computerized reservations and guest billing systems & proven management experience in recruiting, training, developing and controlling staff. Knowledge of Opera would be advantageous.

Visit our website and look at this fantastic Spa Hotel!

This position offers a very attractive salary and the opportunity for you to work in an exciting, fast-paced industry.

In return for your commitment, we will support you in this new opportunity, with

• Up to 28 days holiday including bank holidays per annum
• Discounted stays for you and your family at any of our 60 Hotels & 6 Parks

• Meals on duty (Subject to eligibility)
• Uniform (Subject to position)
• Accelerated promotional prospects

Britannia Hotels are an Equal Opportunities employer and applicants from non-EEC countries will require work permits or permission to work issued by the Home Office.

Britannia Hotels will not recognise any submissions related to unsolicited applications and no agency fees will apply in relation to such submissions.  If an agency submits an unsolicited CV to any director or employee of our company, we will not accept liability for commissions or other charges if we subsequently employ that candidate whether directly or through another agency. Where an agency’s correspondence contains a disclaimer indicating otherwise, our policy will prevail in this regard.

Positions are open to all suitably qualified candidates, regardless of age, disability, gender reassignment, marriage or civil partnership, pregnancy or maternity, race, religion or belief, candidates of any sexes or sexual orientation. All vacancies are posted both externally and internally on a weekly basis to ensure access to all applicants.