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Head Spa Receptionist - St Albans

Employer
Sopwell House
Location
St Albans, Hertfordshire
Salary
26000
Closing date
1 Aug 2019

View more

Sector
Spa Roles
Job Type
Full Time

Head Spa Receptionist

Full Time Position – £26,000

Your role in our family:   

  • To oversee the day-to-day operation of the Spa Reception Team
  • As the Head Spa Receptionist, you will help lead a dedicated team that engages with our guests throughout their experience with us
  • Carry out Manager on Duty Shifts to oversee the entire spa operation including the fitness areas.
  • To provide our guests with first class hospitality, providing advice and guidance on treatments, retail products and fitness classes; making bookings and supporting the Spa Therapists in providing a truly luxurious experience
  • Ensure all standards and procedures are being followed by the Spa Reception Team
  • To assist in dealing with customer complaints in an effective and courteous manner, providing solutions as quickly as possible
  • Provide information on hotel services and most importantly, make our guests feel welcome and help them unwind
  • Ensure Spa charges are processed diligently to guests’ accounts, invoices are accurate and all guest transactions are fulfilled in a very timely manner
  • So much more!

What would make you the perfect fit?

  • Min of 2 years previous experience working within a professional Spa environment
  • Experience of leading a team
  • To be flexible in attitude, approach and in working hours
  • To be open to feedback and have the potential to grow
  • Can manage responsibilities and effectively prioritise and manage a multi-faceted and changing workload
  • To be enthusiastic, positive and dynamic to drive the business forward

The Best Bit:

• Wide range of training and development opportunities

• Free staff meals and parking

• Discounted food and beverage, accommodation and spa within the AB Hotels Group

• 28 days holiday and 1 extra holiday day on your birthday

• And much much more!

Sopwell House introduces Cottonmill, the first private members’ spa designed to be woven into the fabric of a better life.

A career at Sopwell House is as rewarding as you make it; it takes all kinds of people to make an exceptional spa run seamlessly and harmoniously.

If this sounds like your dream job, we would love to hear from you!

All applicants must have the right to live and work in the UK

Please be advised that if you have not received a response within 14 days, please assume that your application has not been successful on this occasion.

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