Head Housekeeper

Recruiter
Park Plaza
Location
London (Central)
Salary
Competitive
Posted
05 Jul 2019
Closes
02 Aug 2019
Job Type
Full Time

At Park Plaza we love to celebrate the individual. We believe every one of our team members has a contribution to make and personal touch to share with our guests and colleagues. We’re always striving for excellence and know that if we invest in our team members, they’ll invest in us. For an engaging work environment where the little things are celebrated along with the major milestones, you’ve come to the right place.

Take the next step in your career with us as Head Housekeeper at Park Plaza Hotels.

Main Role:

  • To assist Executive Housekeeper in delivering quality and productivity focused strategies to ensure the smooth and effective operation of the Housekeeping Department
  • To maintain the highest levels of cleanliness in the Hotel, and to provide an efficient, prompt, courteous, and proactive service to customers; hence meeting and exceeding guest expectations
  • To deputise for the Executive Housekeeper in their absence as required

Key Tasks and Responsibilities, but not limited to:

  • To ensure that all designated areas within the Hotel are cleaned and maintained to the standards as laid down by and in accordance with Company policies and the Head Housekeeper
  • To be fully conversant with all procedures set out by the Executive Housekeeper to spot-check all rooms and public areas in the hotel following a schedule set out by the Executive Housekeeper and take action where necessary
  • Prepare schedule as requested, and in accordance with forecasted occupancy
  • Be aware of Housekeeping budgets and assist in controlling them
  • To develop departmental training plans and future training with the guidance from the Executive Housekeeper, the Human Resources department and the Regional Training Officer
  • Maintain strong communication with Accommodation Services to ensure that any staffing issues are dealt with
  • To ensure that Housekeeping staff are aware of Health and Safety, fire, bomb, COSHH and security procedures and ensure that staff are appropriately trained
  • Support the Hotel by applying to the Hotel regulations and adhering to existing laws and regulations
  • Continuously seeks to endeavour and improve the efficient operation of the department, and knowledge of own job function
  • Attends meetings as requested by Executive Housekeeper and General Manager
  • To carry out any other reasonable requests and duties as instructed by the management team

 

We are looking for:

  • Strong Operational knowledge across Housekeeping Department
  • Excellent Customer service skills, standards driven, good organisational skills
  • Ability to communicate to and motivate your team providing day to day leadership and directions
  • Be able to use computer systems - Opera, Fourth
  • Previous experience in Housekeeping Management in 4* or 5* Hotels
  • Ability to work in a fast paced working environment and remain calm under pressure
  • Excellent customer service skills and passionate about exceeding guest expectations

We offer:

  • Competitive salary
  • Free dry cleaning service
  • Company Benefits and Perks
  • Learning and development opportunities for personal growth

Park Plaza isn’t just a great place to work - it’s a great place to take your career to the next level! We love seeing our team members fulfil their potential and always work together to achieve more with our learning & development offering, enhanced training and competitive salary and benefits.

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