Central Reservation Coordinator - Chewton Glen Hotel & Spa, Hampshire

Aim of the role:

To maximise the revenue and profitability of the room sales for Iconic Luxury Hotels including Chewton Glen, Cliveden House, The Lygon Arms and 11 Cadogan Gardens through the maintenance of high standards and product knowledge.

Responsibilities:

• To be confident in having full product knowledge of Iconic Luxury Hotels Chewton Glen, Cliveden House, The Lygon Arms and 11 Cadogan Gardens in order to be able to all properties confidently
• To recognise which hotel the guest is booking for and be able to upsell both properties in order to secure the sale
• Be responsible and take ownership for all reservations for Iconic Luxury Hotels Chewton Glen, Cliveden House, The Lygon Arms and 11 Cadogan Gardens including rooms, food and beverage, spa and special events and Cookery School
• To be confident in having knowledge of all systems for Iconic Luxury Hotels Chewton Glen, Cliveden House, The Lygon Arms and 11 Cadogan Gardens for rooms, spa, F&B and special events
• To show teamwork and flexibility and liaise with the team at each Iconic Luxury Hotel including Chewton Glen, The Lygon Arms and 11 Cadogan Gardens on a daily basis for guest requests and daily correspondence checks
• To take ownership and ensure all enquiries taken are responded to on the day they are received.
• Be passionate and confident in ensuring that all brochure enquiries are responded to within 24 hours of the request.
• To be confident in having a thorough knowledge of all the Hotel’s computer systems so as to ensure that all records and booking details are correct at all times.
• To take ownership in ensuring that all computerised and paper records are stored or filed appropriately.
• Take pride and show ownership in being responsible for reservations and enquiries taken and to ensure they are all responded to on the day received.
• To be passionate and confident in understanding the standards of performance set out in the Mystery Guest Report for both properties and to adhere to them at all times.
• To be intuitive and passionate in maximising room revenue by up-selling at all times
• To know budgets for both hotels in order to meet targets set and upselling at all times
• To take pride in being fully conversant of both hotels and their bedrooms so as to describe them to guests.