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Reservations Supervisor - Reservations

Employer
Royal Lancaster Hotel
Location
London (Central)
Salary
Up to £25000.00 per annum plus commission
Closing date
8 Aug 2019

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Are you the type of person that gets out of bed on the right side every day? If so, we’d like you to come and join our happiness as our Reservations Supervisor!

Here at the newly refurbished Royal Lancaster London, our goal is to be the happiest hotel in London and it’s our people that deliver it with their fun and caring attitude. We are always on the lookout for development opportunities, moments to grow, while helping our colleagues reach their potential and opening the door to their next opportunity.

As a 'Sunday Times Top 100 Best Companies to Work For', you will be provided with tailored development plans, trainings and apprenticeship opportunities to develop your career!

Joining our independently owned and 5–star hotel as our Reservations Supervisor, you will help build a supportive and social place, where we can all be at our best while receiving the following happiness perks:
• Complimentary night stay for 2 at the Royal Lancaster London
• Employee discounts of up to 50% food & beverage and spa treatments across our sister properties (Landmark London and K West Hotel & Spa)
• Employees and Friends & Family rates across our sister properties
• Complimentary meals on duty
• Uniform provided and laundered complimentary
• Refer a friend bonus £200 per referral
• Cycle to work & workplace pension schemes
• Annual season ticket loans
• Employee recognition schemes and Social Committee events including gala dinners and much more!

As our Reservations Supervisor within our Reservations family, you will be responsible for ensuring that all individual books are correctly managed by the team of Reservations Agents. Relying on your previous experience with Opera and working in a 4/5* hotel, you will support our Reservations Agents in working on tailor made guest experiences.

Your role would also include training and motivating your team of Reservations Agent to deliver a 5-star service to all customers. As the Reservations Supervisor, you will play an integral role in ensuring that the team are developed and have regular reviews to ensure that they are constantly improving. Within this dynamic environment with quick learning opportunities, you will also have the chance to gain a greater insight into our various departments.

We’re more concerned with what’s in the glass not whether it’s half full or empty so come and pour some happiness into yours by joining our team!

#JoinOurHappiness

All applicants must be legally eligible to work in the UK.

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