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Night Guest Relation Manager - Stoke Poges

Employer
Stoke Park Country Club & Resort
Location
Stoke Poges, Slough
Salary
Competitive
Closing date
22 Jul 2019

Job Details

Night Guest Relation Manager - Stoke Poges, Buckinghamshire

An amazing opportunity has arisen for an enthusiastic and passionate Night Guest Relations Manager to join the Front of House team at Stoke Park.

Under the guidance of the Front of House Manager, the Guest Relations Manager will:

  • Ensure the smooth and effective operation of the Front of House team in the Mansion and Pavilion during any respective shift as well as carrying out duty management tasks.
  • To ensure that the guest experience from entry to the hotel through to departure is delivered according to Departmental Standard Operating Procedures and the guest expectation
  • To input and review Departmental Standard Operating Procedures and objectives in line with Stoke Park policies
  • To have a management presence at both reception desks, in order to meet and greet guests and ensure that they are roomed as per 5 Red Star AA Standard Procedure 

This role will be based on 12 hour night shifts, and will include day shift work when required. Shifts comprise weekends and bank holidays as per departmental rota and business need.

Required Experience and Skills:

  • Previous hotel experience in 4 or 5* luxury hotel
  • Previous Reception supervisory or management level experience
  • Demonstrable experience leading a team
  • Full, clean driving licence
  • Flexibility to respond to a variety of work situations.
  • An effective communicator with the ability to manage relationships with both peers as well as senior management.

What we will offer to the successful candidate:

  • Competitive salary
  • Career progression through training and development
  • 19 days paid holiday
  • Free meal whilst on duty
  • Discounted rates on facilities
  • Free use of the Stoke Park gym
  • Uniform

Our Company:
As Europe’s leading Five Red Star Hotel, Spa and Country Club, Stoke Park provides a unique combination of the traditions of an exclusive members’ club and the best of today’s sporting, leisure, entertaining and hotel facilities, in one of the most convenient locations in Britain: only 35 minutes from London and 7 miles from London Heathrow.

Company

As one of Britain's premier golf and leisure resorts, Stoke Park's Human Resources Department seeks to recruit the very finest golf and hotel personnel. Our exceptional staff are one of the reasons that Stoke Park have recently been awarded '5 AA Red Stars', which is the highest accolade given to hotels by the renowned guide series. 5 Red Stars are awarded for outstanding facilities, service and all-round customer experience. With this award, Stoke Park gains the coveted rank of AA Inspector's Choice, joining just 49 hotels in the UK. With this prestigious accolade, Stoke Park joins only five golf venues in the UK that have five red star hotels.

Porters, Waiters and Waitresses, Chefs, Maids, Golf and Gym Professionals, Spa Therapists, Sales Co-ordinators, Membership Administrators, the list is endless. These are the kind of opportunities available at Stoke Park.

We are particularly keen to employ staff on a part-time, weekend and holiday basis.

We are also open to speculative applications from high quality candidates interested in joining the team.

Our staff strive to exceed our guests expectations and anticipate their needs. If you believe you have the passion and qualities required to become a member of our prestigious '5 AA Red Star' team, your commitment and hard-work will be rewarded with excellent benefits to include:

  • Competitive salary
  • Career progression through training and development
  • Free meals whilst on duty
  • Discounted rates on facilities
  • Staff incentive schemes
  • Free car parking
  • Free use of the Stoke Park gym
  • Uniform and free laundry service where applicable to your role
Company info
Website
Mini-site
Stoke Park Country Club & Resort
Telephone
01753717171
Location
Park Road
Stoke Poges
Slough
Buckinghamshire
SL2 4PG
GB

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