Front of House Manager - Worcester Park

Front of House Manager - Worcester Park

FULL TIME 40 HOURS

SALARY  £22,000 plus £2,000 Bonus

The River Club is an independent club set in 12 acres of land and is a home away from home for its staff and Members with its relaxed and inviting atmosphere

The River Club is seeking a Front of House Manager that will complement our existing dynamic and motivated Front of House/Reception team. Industry experience and/or similar role experience is desirable.

RESPONSIBILITIES

• You will be responsible for the management of the Front of House/Reception department and the development of the team, ensuring standards are maintained and club / legal / health & safety procedures are followed.
• You will also be responsible for the management of food and beverages and club merchandise with revenue targets.
• Helping us to create a friendly, relaxing and professional environment.
• Providing exceptional and efficient customer service to everyone who visits the club.
• Giving a warm welcome and answering queries in a caring and helpful way, making sure everyone feels valued.

The role will include some duty management shifts and as part of our service requirement you will be expected to work shifts that will include some early morning, evenings and weekends and as a member of the management team you will be responsible for the well-being of staff and Members.

Our Ideal Front of House Manager will have:

• Have great communication skills, whether face-to-face or on the phone. You will have the confidence and empathy to provide excellent customer care to all Members and Guests
• Be self-motivated, with plenty of initiative. You also have experience of delivering great service.
• Have basic computer skills, including the use of Word and Excel.

If you feel you up for an exciting challenge please send your CV with a cover letter explaining why you would be suitable for the role