Guest Services Assistant - Mill Rythe, Hayling Island

What we need in a nutshell

As Guest Services Assistant, we want you to make our guests feel welcomed, cared for, and inspired to have their best holiday ever, from check-in to the moment they leave. Your role, always with a friendly smile, will include:

• Meeting and greeting guests and checking them in and out
• Making bookings for activities and dealing with enquires
• Resolving complaints in a way that makes guests properly looked after

One more thing…holidays happen at holiday times, so you will need to work your magic on weekends and bank holidays too.

What’s great about this role?

If you are a people person, this is the role for you, and there are opportunities to build your career too. You will love working for Away Resorts; we have a can-do, fun-loving, people-centred ethos, captured by our Holiday Heroes’ mantra of Attentive Amazing Lovers - have a read about it on our website.

Skills, experience and qualities you’ll need

If you can demonstrate the following, let’s hear from you

• Customer service skills and experience in the hospitality sector.
• A confident, outgoing personality and a high degree of resilience under pressure
• Able to work across teams and communicate well so issues can be resolved quickly

It would be great if you have experience of using Parcvu booking system, but don’t worry if you haven’t, we’ll train you.

Want to join our team?

Good Luck!