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Concierge and Luggage Porter - Ware

Employer
Delta Hotels By Marriott – Country Clubs & North West Cluster
Location
Ware, Hertfordshire
Salary
Competitive for every hour worked, staff meals, leisure membership & global hotel discount program
Closing date
23 Aug 2019
Concierge and Luggage Porter - Ware

Posting Date Aug 02, 2019
Job Number 19106551
Job Category Rooms and Guest Services Operations
Location Hanbury Manor Marriott Hotel & Country Club, Ware, Ware, Hertfordshire, United Kingdom
Brand Marriott Hotels Resorts /JW Marriott
Schedule Full-time
Position Type Non-Management/Hourly

Start Your Journey With Us

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
Marriott Hotels, Marriott International's flagship brand with more than 500 global locations, is advancing the art of hosting so that our guests can travel brilliantly. As a host with Marriott Hotels, you will help keep this promise by delivering premium choices, sophisticated style, and well-crafted details. With your skills and imagination, together we will innovate and reinvent the future of travel.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.


Job Summary
To ensure that all Luggage procedures are followed correctly and fully understand the concierge function within the hotel structure. To ensure that service standards are implemented and maintained. To be fully aware of hotel Fire and Safety procedures, and to ensure that company security procedures are carried out. To report any maintenance defects and guest complaints immediately to the correct departments. To provide a high level of Guest satisfaction from the moment that a guest arrives in the courtyard in front of the hotel. To ensure departmental staff are fully aware of V.I.P. procedures, and the secure and proper handling of luggage. To ensure the upkeep and maintain a standard of cleanliness at the Concierge desk in the lobby area, and to keep the outside lobby area free of rubbish at all times. To ensure that the concierge desk is manned at all times. To control and maintain newspaper deliveries, ensuring that an audit of newspapers is done on a daily basis. To maintain adequate supplies of travel information and "Places of Interest" brochures at the Desk in the lobby area. To ensure that all concierge have sufficient knowledge of directions, and the general vicinity of the hotel. To ensure that guest complaints are handled in an effective manner and follow-up action is taken together with correct training. To ensure that guest service ALWAYS takes priority. To ensure the main hotel door (Reception) to be constantly supervised unless otherwise directed. To promote the hotel facilities as far as possible. To ensure that all associates are aware of the importance of "selling", and are encouraged in doing so. To be involved in sales within the hotel, in handling efficiently any enquiries that may be received, and in identifying any sales leads that may require follow-up. To room guests. Follow system for message handling, logging and delivery of luggage when required to do so. Ensure pro-active attitude of all Guest service associates. To park cars when required to do so. To transport guests and associates using the buggy within hotel grounds. To transport guests and associates using the mini bus (only if driver over 18 years and clean driving license held). To work as directed on appropriate section as directed by the immediate line Manager on duty. To go above and beyond and accepts all responsibilities to achieve guest and associate satisfaction. To comply with all Procedures as laid out in the Marriott International Associate Handbook. To be responsible for the systematic training of all new associates in procedures and standards.Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.


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