We have a fantastic opportunity for a passionate and enthusiastic Assistant Executive Housekeeper to manage our housekeeping team at The Trafalgar St. James, Curio Collection by Hilton. Join one of the most iconic hotels in Central London, right on Trafalgar Square, and help us to create a wondrous place in people’s lives.

Reporting to the Executive Housekeeper, this individual will manage the day to day running of the housekeeping department.  We are looking for a passionate, friendly and creative individual who cares about providing excellent service and who can use their intuition and creativity to deliver a wondrous experience for both hotel guests and your team. You will be able to maintain a positive and calm outlook regardless of what challenges the shift might bring and have an excellent ability to inspire and motivate all members of the team. This is a fantastic opportunity for a driven individual who is looking to progress their career in hospitality.

Key Responsibilities

When working as an Assistant Executive Housekeeper you will manage the day to day operations of the department. You will also;

• Identify and analyse operational challenges in the department and deliver solutions for improvement
• Conduct departmental meetings and ensure there is a clear and consistent communication regarding team performance and goals (style standards, attendance, company policies)
• Create and implement training and development plans for the team and all new starters
• Conduct daily spot checks of the rooms and report any maintenance issues or guest concerns
• Manage departmental costs and perform stock takes in line with agreed KPIs
• Maintain staffing levels to meet business demands
• Comply with hotel security, fire regulations and all health and safety legislation

Key Requirements

The ideal candidate is an individual who cares about providing excellent service to our guests and who can use their intuition and creativity to deliver a wondrous experience for everyone. The ability to multitask and prioritise is important, as well as the ability to work well under pressure. As a minimum we would expect you to have excellent verbal and written communication skills, the flexibility to work shift patterns and a desire to provide exceptional customer service.

In addition to this, our ideal candidate will have the following:

• Previous experience working in a Housekeeping managerial role, preferably within luxury hotel properties
• Ability to engage and connect with team members, with a creative, forward thinking approach
• Hands on operational style with high visibility within the team and for our guests
• Superb attention to details and understanding of a luxury brand
• Excellent planning and organizing skills, ability to multi-task and meet deadlines
• Flexibility to respond to a variety of different work situations
• Immaculate Personal Presentation

Company Benefits:

• Up to 33 days paid holidays per annum
• Health & Wellbeing Cash Plan
• Life Assurance Scheme
• Pension Scheme
• Complimentary meals and dry cleaning on duty
• Discount program for you, your friends & family to stay in Hilton Hotels around the world
• Opportunities for Internal career progression
• Departmental incentive programmes
• Professional training and development opportunities

Our historic building hosts 131 bedrooms including 15 exquisite suites, and a number of venues to eat, drink, work or play. Rockwell is a destination of style and great taste in the pulsing heart of the city.  Our kitchen celebrates the finest, freshest, and where possible, local ingredients, with local flavours. The Rooftop is a space for sipping individually crafted cocktails and drinking in the inimitable city view while dining on the shared plates prepared by our chefs on the open grill.