Guest Services Manager - Whitecliff Bay, Isle of Wight

Up to £25,000 dependant on experience

Some of the background

We’re not your average holiday company. Our guests come to our UK resorts to experience a world away from their day-to-day. When they are with us, they play crazy games, enjoy show-stopping entertainment and live in the moment. Our job is to surprise and delight them at every turn.

As Guest Services Manager, we need you to be the person who delivers delight when they arrive and check in, whenever they need help and, crucially, when they have a complaint (it’s rare, but it happens).

What you'll be doing

Working as part of our slightly bonkers team of holiday heroes, reporting to the Guest Experience Manager, you will be running the Guest Services department.

This will see you leading and motivating a team of Guest Services Assistants and spending lots of your time with guests; meeting and greeting them, checking them in, making holiday bookings, and resolving their complaints so that they walk away with a smile.

And who knows what else you may find yourself doing. If you’re happy to help even when it’s ‘not your job,’ you’re our sort of person.

One more thing…holidays happen at holiday times, so you will need to work your magic on evenings, weekends and bank holidays too.

Skills, experience and qualities you’ll need

• Previous experience in management and customer service, preferably in hospitality
• Confident and outgoing personality
• Good organisational skills and a high degree of resilience
• Great communications and problem-solving skills
• Experience of using booking systems, especially Parcvu (beneficial)
• Holiday park experience (beneficial)

It’s about your values too. We have a can-do, fun loving, people centred ethos here at Away Resorts, which is captured by our holiday heroes’ mantra of Attentive Amazing Lovers – if that’s fired up your curiosity, have a read about it here and decide if it describes you.

Benefits

• Discounts on holidays for family and friends
• Personalized uniform
• Staff menu
• Career progression
• Monthly staff incentives

If you believe you are suitable for the Guest Services Manager role, please apply now!