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Guest Services Executive - Maidenhead

Employer
Cliveden House
Location
Maidenhead, Berkshire
Salary
Competitive Salary + Service Charge
Closing date
11 Sep 2019

Job Details

Guest Services Executive - Cliveden House, Maidenhead

Cliveden is unique. One of the world's finest luxury 5* hotels, our grand stately home is set in the heart of the Berkshire countryside, surrounded by 376 acres of magnificent formal gardens and parkland and with wonderful panoramic views over the River Thames.

We are now looking for a Guest Services Exec to join our fantastic team.

Below are some of the duties and responsibilities of the role:

  • Providing the personal touch and 5* service to all guests prior to arrival and during their stay
  • To be responsible for and booking additional services including activities on and off site, transfers, external dining reservations, babysitting, itineraries, attraction tickets, flowers/celebration cakes
  • To complete pre-arrival calls 1 week prior to guests arrival date to capture all missing booking information and upsell in house dining and spa reservations where possible.
  • To be the main point of contact on site for guests who want to book services including dinner, spa, and activities once they arrive.
  • Exceed all guest expectations and maximise revenue opportunities in every way and
  • Support the Reception team where needed

What's In It For You?

  • Service Charge
  • Free staff meals
  • Discount on Spa treatments and products
  • Friends and Family rate at our Hotels
  • 25% discount on all Food & Beverage
  • …and so much more.

If you find the buzz of hospitality exciting and feel comfortable working under pressure, please Apply Now, we'd love to hear from you!

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