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Regional Facilities Account Manager

Employer
Fusion Lifestyle
Location
United Kingdom
Salary
Circa £55,000
Closing date
21 Nov 2020

View more

Sector
Maintenance Manager
Job Type
Full Time

Fusion Lifestyle has an exciting opportunity for a Regional Facilities Account Manager to join the team.

Who We Are:   
Fusion is a leading Sports, Leisure and Fitness operator. A registered charity, the company mission is to bring health and well-being to communities across the UK. We have dynamic venues, offering mainstream & specialist sports and leisure facilities.

The Role:
As the Regional Facilities Account Manager you will be responsible for the strategic leadership and management of all aspects relating to the maintenance of Fusion facilities, for a defined geographical area.  You will be responsible for Fusion obtaining best value for all expenditure, for both in-house delivery and supplier relationships, and building professional working relationships with internal and external stakeholders; all whilst proactively forecasting and managing resourcing and operational requirements in-line with financial targets. You will be accountable for ensuring facilities operate safely and that they are compliant in all respects and, importantly, with consideration for the provision of an exceptional customer experience.

About You:
In order to be successful in the role you will need significant experience in Facilities Management or Contract Management for a multi-site business, covering a wide geographical area. Ideally you will have experience of Management of Minor Works Projects in occupied and/or public buildings with a value up to £300K - Demonstrable evidence of experience of managing projects of at least £100K is essential. You will also need experience of managing contracts associated with fabric, mechanical, electrical, and HVAC systems, and detailed knowledge of compliance requirements in a leisure or related environment.

As this is a management position you will need significant experience in direct management of a multi-disciplined team of maintenance operatives; with demonstrable experience of leading and developing various teams of people. Problem solving and analytical skills, and the ability to use your own initiative to create effective resolutions, are also plusses.

You will need a strong technical knowledge of leisure FM systems to ensure contractor quotes are appropriately vetted for suitability and accuracy; a thorough understanding of how to positively impact the “Customer Journey”; alongside experience of managing contracts in line with KPIs and SLAs, and a proven track record of ensuring resources deliver maximum benefit and return on investment.

Some of the key responsibilities of this role include (but are not limited to): 

  • Develop, implement, review and report on the Region’s Life-cycle Plan and maintenance budget and ensure it is fit for purpose with appropriate levels of financial contingency
  • Lead the management and delivery of PPM, life-cycle and reactive maintenance in-line with contractual KPIs, and Fusion’s Policies and Procedures
  • Prepare contract variation documents for approval by the Asset Manager for any additions or removals relating to minor or major contracts
  • Hold monthly, documented performance meetings with the FM service provider, and ensure clients are kept appropriately informed of progress on significant or high-risk issues
  • Prepare reports on the performance of Fusion’s maintenance obligations under the contract with the local authority, and attend meetings to review performance
  • Review payment application submissions from major contracts and ensure all payment are appropriately vetted and challenged against all contractual rates and conditions
  • Liaise with the Investments Project Managers to ensure Project Investments achieve best value for Fusion, and handovers are managed in-line with relevant procedures
  • Ensure maintenance related lease obligations are fulfilled, and report on compliance and relevant obligations as required
  • Ensure processes are in place for all reactive issues reported, and are prioritised appropriately; and complete JCT Minor Works contracts for any minor works projects of significant value (such as partial refurbishments or major plant installations)
  • Ensure the relevant procedures are followed to ensure assets are maintained as per Contractual recommendations
  • Contribute to the overall development and delivery of Fusion’s strategic facilities plan through development of a business improvement plan for the Region; supporting income generating and revenue protection activities - making proactive suggestions where appropriate
  • Line management of Maintenance Supervisors and Maintenance Technicians, including creating induction and training plans, agreed work plans and quarterly performance reviews
  • In conjunction with the HR Team implement effective recruitment, people management, development, retention and succession planning strategies

Employee Benefits:

Some of the employee benefits we offer that you may be eligible to receive include*:

  • Up to 25 days’ holiday, plus 8 bank holidays (Pro rata, contractual)
  • Employer Contribution Auto-enrolment Pension Scheme (Contractual)
  • Management Pension Scheme* 
  • Gym & Swim membership at Fusion centres*
  • Discount on Bickels Yard Café F&B products* 
  • Free eye tests*
  • Cycle to work scheme*
  • Season Travel ticket Loan*
  • Career advancement opportunities

(*Non contractual employee benefits: Please note that non-contractual employee benefits may be frozen, revised or subject to change. Fusion reserve the right to amend or remove non-contractual employee benefits at any time).

If you would like to further your career in leisure, within a growing and dynamic company that makes a positive impact on the community, then we want to hear from you.  

Click on the link to apply.

If your application is received after November the 5th, it is unlikely that our teams will be able to review or respond to your application until the recent lockdown is lifted. We are hoping this will be in early December. However, please don’t let that put you off from applying; we are eager to hear from you, and we will be in touch with some feedback as soon as we are able to do so!

 

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This job advertisement is not intended to serve as a full job description, and is therefore non-exhaustive. Upon securing an offer of employment, a copy of the job description will be made available to you. This may be amended from time to time, in-line with business requirements.  You may also be required to carry out other duties as reasonably requested by the Company.

Applicants who gain a 'conditional' job offer will be required to undertake appropriate checks and referencing before commencing employment. If the role you have been offered requires you to work with children or vulnerable adults or in an environment that deems necessary, the hiring manager will inform you if a DBS is applicable. If a DBS is undertaken your offer of employment will be subject to a satisfactory DBS check.

In line with the Immigration, Nationality and Asylum Act, all applicants will be expected to provide proof of eligibility to work in the UK if invited to interview. Fusion Lifestyle recognises the benefits of a diverse workforce and we therefore welcome applications from all backgrounds and all sections of the community.

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