Royal Automobile Club

IT Support Engineer - London

London, Greater London
25,000 - 27,862 plus benefits
15 Jan 2021
01 Feb 2021
Job Type
Full Time
IT Support Engineer - London

The Royal Automobile Club is currently looking for a Systems Engineer to join a team supporting the organisation’s network, systems applications, and hardware. Based in Pall Mall with occasional travel to our Epsom clubhouse, this role is responsible primarily for first- and second-line support with the expectation of becoming a future subject matter expert in areas specific to the club.

The successful candidate must be comfortable working with all levels of stakeholders as part of a team or autonomously when required and be available to participate in an on-call rota.

Please note this is an office based role.

Role Responsibilities include:

  • Provide a Help Desk service to support Club staff and members and IT providers used by the Club
  • Respond to support requests in a timely and courteous manner.
  • Manage and maintain technology and systems used by the Club.
  • Support IT projects with the installation of software, hardware and associated peripheral device drivers
  • Assist with the maintenance of Microsoft Exchange and domain configuration
  • Assist in the production and upkeep of all technical documentation in line with company standards.
  • Assist the Development team where necessary
  • •     Ensure that all calls are updated with detailed information and resolved within SLA’s
  • Participate in the Service Desk out of hours shift rota as directed

Our ideal candidate:

Essential Experience

  • Windows Servers & Services (AD, DHCP, DNS)
  • Hardware Engineering (Printers, Servers, End User Compute, Network Equipment)
  • CompTIA A+ Level knowledge and experience
  • CompTIA Network+ Level Knowledge of Networking and experience using switches (preferably HPE/Aruba or Juniper)
  • Office 365 Administration / Applications
  • Experience using Microsoft Azure IaaS
  • Remote Administration (VPN, RDP, TeamViewer)
  • Knowledge of communications tools (Skype, Zoom, Teams)
  • Knowledge of collaboration tools SharePoint/Teams
  • Experience of physical network cabling (including rack/frame wiring & termination)
  • Excellent communication skills and the ability to articulate clearly and simply both at a technical and business level


  • Experience in the hospitality or leisure industry
  • EPOS and PMS Software (Oracle, Micros, Simphony)
  • Cloud based service technologies (Azure, AWS, Private, Hybrid)
  • Telephony (PBX, VoIP & Analogue, Mitel 300 preferably)
  • Industry Certifications (Microsoft, CompTIA, Cisco, etc.)

Benefits include:

  • Free meals on duty
  • Perkbox discount scheme
  • European RAC cover
  • Interest free season ticket loan
  • Generous pension
  • Employer paid health cash plan
  • Staff fund



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