IT Support Engineer - London

The Royal Automobile Club is currently looking for a Systems Engineer to join a team supporting the organisation’s network, systems applications, and hardware. Based in Pall Mall with occasional travel to our Epsom clubhouse, this role is responsible primarily for first- and second-line support with the expectation of becoming a future subject matter expert in areas specific to the club.

The successful candidate must be comfortable working with all levels of stakeholders as part of a team or autonomously when required and be available to participate in an on-call rota.

Please note this is an office based role.

Role Responsibilities include:

• Provide a Help Desk service to support Club staff and members and IT providers used by the Club
• Respond to support requests in a timely and courteous manner.
• Manage and maintain technology and systems used by the Club.
• Support IT projects with the installation of software, hardware and associated peripheral device drivers
• Assist with the maintenance of Microsoft Exchange and domain configuration
• Assist in the production and upkeep of all technical documentation in line with company standards.
• Assist the Development team where necessary
• •     Ensure that all calls are updated with detailed information and resolved within SLA’s
• Participate in the Service Desk out of hours shift rota as directed

Our ideal candidate:

Essential Experience

• Windows Servers & Services (AD, DHCP, DNS)
• Hardware Engineering (Printers, Servers, End User Compute, Network Equipment)
• CompTIA A+ Level knowledge and experience
• CompTIA Network+ Level Knowledge of Networking and experience using switches (preferably HPE/Aruba or Juniper)
• Office 365 Administration / Applications
• Experience using Microsoft Azure IaaS
• Remote Administration (VPN, RDP, TeamViewer)
• Knowledge of communications tools (Skype, Zoom, Teams)
• Knowledge of collaboration tools SharePoint/Teams
• Experience of physical network cabling (including rack/frame wiring & termination)
• Excellent communication skills and the ability to articulate clearly and simply both at a technical and business level

Desirable

• Experience in the hospitality or leisure industry
• EPOS and PMS Software (Oracle, Micros, Simphony)
• Cloud based service technologies (Azure, AWS, Private, Hybrid)
• Telephony (PBX, VoIP & Analogue, Mitel 300 preferably)
• Industry Certifications (Microsoft, CompTIA, Cisco, etc.)

Benefits include:

• Free meals on duty
• Perkbox discount scheme
• European RAC cover
• Interest free season ticket loan
• Generous pension
• Employer paid health cash plan
• Staff fund