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Front Office Manager - Paisley

Employer
Cairn Hotel Group
Location
Courtyard by Marriott Glasgow Airport, Paisley
Salary
Cairn Group and Marriott Hotel & F&B Discounts + Other Benefits!
Closing date
27 Apr 2021

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Front Office Manager - Paisley

At Cairn Group we're ambitious. With a varied and extensive UK portfolio of hotels, bars and restaurants in our portfolio, we're focused on continual growth and are in it for the long haul. We are a family owned business with family values at our core, with a growing team and sites UK wide.

About the role...

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. You’ll deliver this through managing all aspects of Front of House, creating a unique and special visit for our guests. You’ll also create the warm atmosphere that make our guests feel at home in any location, as well as ensuring they have an enjoyable and successful stay

Amongst other things, you’ll do this by managing the day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance - Initiating and completing any HR related activities where required. You’ll be aware of and create departmental goals, ensuring communication of these across the team so they are all working towards achieving or exceeding targets such as Guest Satisfaction Scores

About you...

  • Excellent leadership skills with experience of developing and leading a team
  • Excellent interpersonal and customer relation skills to ensure a seamless and memorable experience, proactively resolving any challenges that may arise
  • Strong communication skills through a variety of means
  • Flexible and adaptable, with the ability to stay calm under pressure, adapting your approach to complete routine and non-routine tasks
  • High attention to detail and accuracy – great at managing one’s own time and the time of the team

The new state-of-the-art lobby at Courtyard by Marriott® provides greater flexibility and choices for our guests. At the centre of it all is The Bistro, your destination for a great breakfast, or drinks and dinner during the evening. We also have inviting, flexible spaces where guests can work or relax, free Wi-Fi throughout and easy access to the latest news, weather and airport conditions via our GoBoard technology. The hotel is located within a 5 minute walk from the Glasgow Airport terminal and 7 miles from Glasgow city centre. Whether traveling for business or pleasure, your stay at Courtyard is sure to be more comfortable, more productive and more enjoyable than ever before!

Benefits

  • Cairn Group Staff Discount Scheme
  • Retail and travel discounts
  • Recruit a friend Scheme
  • Induction and training programme
  • Star of the Month & Golden Ticket Award
  • Pension scheme
  • Cairn Academy' Training & Development Opportunities
  • Meals on Duty
  • Uniform
  • Cycle 2 work scheme*
  • Marriott Staff Rate
  • Marriott Friends & Family Rate
  • Free Access to Health Suite
  • Free Parking

(* Applies to positions above minimum wage)

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