Elite Hotels

Front of House Manager - Wych Cross

Recruiter
Elite Hotels
Location
Forest Row
Salary
Market related
Posted
07 May 2021
Closes
04 Jun 2021
Ref
2021-79APHFHM
Contact
Maureen Gribbon
Job Type
Full Time

Front of House Manager - Wych Cross
Competitive Salary & Excellent Benefits

An exceptional opportunity to manage front of house operations including Reception, Concierge and the Night team.


This is a rare chance to join the friendly management team at this luxury country house hotel and country club. The role of Front of House Manager is a senior management role focusing on the effective control of operations whilst ensuring a five star service is offered through pro-active leadership and effective people management. The role will include championing our "Spirit To Sell" training programme to enhance the guest experience to achieve a minimum 85% guest satisfaction and maximise revenue streams to achieve our budgeted sales, whilst controlling labour and operational costs within the department

Management and comprehensive knowledge of Opera PMS will be essential for the successful candidate, with a background working in hotel front office operations. You will also need to be excellent communicator and motivator to be able to train and develop the current dedicated team and lead by example at all times. In time, the role will also involve Duty Management shifts as part of a continuous management presence throughout the property.
This is a full time role, working five days over seven, including weekends and evenings, so flexibility is required.

Why work at Ashdown Park:
As an accredited Investor in People, we are dedicated to the development of our staff. Many of the team started out in junior roles, but have been offered training and promotional opportunities as their skills have grown. We are very fortunate to have a large percentage of long-term team members able to offer their experience and expertise to the next generation of hospitality professionals - this could be you!

Benefits
To support our staff we offer:

  • Free uniforms - which are dry cleaned free of charge
  • Meals are provided by our talented kitchen team
  • We have plenty of free parking.
  • We also have amazing recognition awards for exceptional customer service
  • A share of the service charge
  • Reduced price stays in all of our hotels

     

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