Hall Porter
Variable Hours
Hall Porter Overview:

Working as part of the front of house team, you will be responsible for the meet and greet of all guests. You will have a friendly and approachable manner, maintaining your professionalism at all times. You will often be the main port of call for guests' queries and on occasion will provide support to the reception team during busy periods. You will handle guests' luggage, car parking, booking of taxis and/or restaurants and maintaining the presentation of the lobby area. To ensure that guests receive the warmest welcome, and that they feel safe and looked after from arrival to departure while experiencing traditional hospitality in the four/five star environment of a country house.

Key responsibilities:

To ensure guests arriving and leaving the building are greeted and helped in a professional, courteous way To oversee the smooth running of the car parking areas, organise valeting, and reserve parking areas where necessary To act in a pro-active efficient way when handling and storing luggage from arriving guests as well as those leaving and take responsibility for the safety and retrieval of that luggage. To ensure the Hall Porter is aware of and has sufficient local knowledge to be able to provide information about local transport, entertainment and leisure To ensure the day Hall Porter is aware each day of the in-house activities, conferences and functions taking place in the hotel To respond promptly and professionally to guest enquiries, complaints and compliments and liaise with Head of Department.

Key Skills:

• Excellent level of customer service
• Well groomed and able to maintain smart appearance
• Able to deal with a wide range of issues, maintaining your own calm demeanour at all times
• Be fit and capable given physical demands of the role
• Possess a "can do" attitude, being able to work on your own initiative as required
• IT literate

About the Hotel:

Tylney Hall Hotel is a beautiful 4 red Star Hotel with 113 bedrooms, set in the heart of 66 acres of glorious park & boasts the longest uninterrupted view in Hampshire. With a 2 rosette Restaurant we are committed to delivering hospitality to the highest standard. Our facilities include beauty treatment rooms & leisure facilities including both an indoor & an outdoor pool & banqueting facilities which are second to none.

At Elite Hotels we have a single minded & unwavering goal to make every visit to our hotels a positive experience that customers feel compelled to talk about.

Due to our rural location you will need your own transport