Health Club Receptionist - Stamford Bridge

DEPARTMENT: Front of House

REPORTING TO: Operations Manager

JOB FUNCTION: To welcome and assist members and visitors at the Front of House.

LOCATION: Chelsea Health Club & Spa Main Reception and Antara Spa Reception.

CONTRACT: Part-time 32 hours, permanent. Please note shifts can start as early as 5:30AM and late finish shifts close at 10PM

MAIN RESPONSIBILITIES (Play Your Part):

• To deliver the highest standards of service and ensure the smooth running of Reception at The Chelsea Health Club & Spa: Main reception & Antara Spa reception as required.
• Meet and greet all members and guests in a professional and friendly manner.
• Deal with all levels of customers face to face, on the telephone and via email.
• To give and receive accurate shift handovers.
• To deal with member queries or feedback promptly.
• To be aware of all facilities, products and services operating within the club.
• Able to provide and perform following tasks: Using booking systems, take payments, pass on messages, update member information, end of day cashing up.
• Able to open and close the club at required hours and to take on 'duty supervisor' DS shifts where required.
• Adhere to all departmental Standard Operating Procedures SOPs
• Able to, or work towards, assisting disabled guests, First Aid incidents and emergency evacuations.
• To conduct prospective membership tours, signing up new members and following up membership enquiries.
• Maintaining and updating various administrative record keeping systems for the health club and spa.
• Perform ad hoc tasks and assist the Operations Manager when needed.
• Assist with reception cover when needed e.g. last-minute sickness cover, holiday cover.

MEASURES OF PERFORMANCE (Here to Win):

• The receptionist role at the Chelsea Health Club & Spa plays a key, measurable role in the growth in number and retention of members and in repeat business.

PERSONAL SPECIFICATION:

Qualifications:Essential

• Valid working visa for the UK.
• Excellent communicator, verbal and written, in English.
• Customer service training.Desirable
• Completed high school certificate or equivalent and above.
• GCSE Mathematics and English Language or equivalent.

Experience:Essential

• Previous experience in a customer focused industry, preferably on reception.

• A commitment to excellent customer service.

• Pleasant, mature and positive attitude, punctual and excellent grooming standards.

• High level of discretion is essential.

• Able to work shifts including weekends, early morning and evenings as per club opening hours.

• Competent in the use of MS Office MS Word and MS Excel, databases and booking systems.Desirable

• To be familiar with Health & Safety procedures

• Ability to promote a good company image.

The Employee must at all times carry out his/her responsibilities with due regard to Chelsea Football Club policies and procedures in particular Health & Safety, Financial Authorisation, Confidentiality and with regard to the Data Protection Act. The Employee must act to protect all young people and vulnerable adults that are in their care or attending the Company's premises. The Employee must report any misconduct or suspected misconduct to the Safeguarding Lead.Chelsea Football Club and the Foundation is fully committed to ensuring the safety and well-being of all children, young people and adults at risk (vulnerable groups) that are in our care or attending our premises. As a consequence, Chelsea FC may require any successful applicants to complete a DBS Check prior to working at our premises. Successful applicants may also be required to undergo other child protection screening appropriate to the post applied for.
The Employee must ensure a positive commitment towards equality and diversity by treating others fairly and not committing any form of direct or indirect discrimination, victimisation or harassment of any description and to promote positive working relations amongst Employees and customers.

The above Job Description is not intended to be exhaustive, the duties and responsibilities may therefore vary over time according to the changing needs of the Club.