Senior Front Office Supervisor - Lancashire
- Employer
- Marriott Hotels - South West & Wales
- Location
- Preston, Lancashire
- Salary
- Competitive hourly rates of pay, leisure facilities membership, free meals whilst on duty & a global Marriott discount program
- Closing date
- 22 Jun 2021
View more
- Sector
- Hotel General Manager
- Job Type
- Full Time
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Senior Front Office Supervisor - Lancashire
Posting Date May 12, 2021
Job Number 21046359
Job Category Rooms & Guest Services Operations
Location Preston Marriott Hotel, Garstang Road, Lancashire, LANCASHIRE, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
Posting Date May 12, 2021
Job Number 21046359
Job Category Rooms & Guest Services Operations
Location Preston Marriott Hotel, Garstang Road, Lancashire, LANCASHIRE, United Kingdom
Brand Marriott Hotels Resorts
Schedule Full-Time
Relocation? N
Position Type Non-Management
Located Remotely? N
Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 80 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. It's as simple as that. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment.
POSITION SUMMARY
Skills and Knowledge- Strong Communication skills (verbal, listening, writing)
- High Standard of personal hygiene and appearance
- Pro-active and reliable
- Able to work alone and within a team
- Flexible - shift pattern
- Must be Customer Focused
SPECIFIC DUTIES
The following are specific responsibilities and contributions critical to the successful performance of the position:
- To assist in the interview, selection and training of suitable Associates to meet Company standard, audit, product and image standards to include 12 week induction programme. Manage the disciplinary and grievance procedures.
- To ensure Reception rotas are written on a weekly basis, reviewed weekly to ensure service standards are met, budgets achieved, and Associate needs considered.
- To appraise subordinates as per the Company standard, ensuring correct development and succession planning is in place.
- To ensure that all standards and policies regarding security of guest valuables, Department keys, cash floats and general house security is met at all times. To cover Night Audit shifts as and when required. To act as Duty Manager as and when required.
- To ensure the flow of information to all relevant Departments.
- To hand over all relevant information to the Rooms Operations Manager.
- To chair, in liaison with the Rooms Operations Manager and Supervisors, a monthly Reception/Front Office meeting.
- To attend weekly review operations meetings and weekly Sales meeting.
- To ensure the smooth efficient running of Reception
- To deputise in the absence of the Rooms Operations Manager
- To ensure all the activities of the Shift Check List are actioned
- To ensure all information technology and other equipment is maintained to the highest working order, having an excellent systems support organisation working and all Associates fully conversant with regular use and emergency procedures
- To ensure the correct administration of payroll system within the Department in liaison with the Rooms Operations Manager
- To resolve guest complaints/queries to full satisfaction, using the Rooms Operations Manager as back-up if necessary. Ensure full follow-up procedure is carried out as required.
- To ensure flags and specials are actioned accordingly, and that VIP and Executive guests are dealt with as per Company standard in liaison with Rooms Operations Manager.
- To know at all times present and future Hotel availability
- To ensure all Associates comply with Company image standards at all times and the individual Self Check Lists are completed quarterly and reconciliation sheets compiled
- To react to all opportunities to sell, up sell, pick up business at all times
- To ensure at every opportunity Front of House team are maximising all in-house sales opportunities
- To ensure accurate tracking of all market sectors, company sectors, company source, executive sales and Travel Agents is carried out
- To have a thorough knowledge of all relevant information regarding the Hotel and its activities and the location of other Marriott Hotels
- To attend and contribute positively to all training courses for which you are nominated
- To organise subordinates and ensure correct action is taken in the event of evacuation i.e. fire, bomb threat etc
- To be responsible for the training and re-training of subordinates and the production and use of monthly Training Plans
- To know and follow evacuation procedures in the event of an emergency
- To pursue your duties in a safe manner with due regard to the Health & Safety of yourself and your colleagues
- To report any defects or hazards without delay to your immediate superior and/or the Line Manager with specific Health & Safety responsibilities
- To ensure you do not interfere with anything provided in the interests of safety and wear any protective equipment provided
- To ensure full credit policies and procedures are fully understood and adhered to at all times
- To ensure all Associates are aware of different room rates, ensuring guidelines to ensure maximum revenue and minimum rebates
- To control Front Office floats and Hotel main safe
- To ensure full credit policies and procedures are fully understood and adhered to at all times
- To ensure the rebating of all internal rebates by month end, ensuring full reconciliation report is produced. Copy to Operations Manager
- To ensure all credit procedures including credit card authorisation, transax and account to company and audit requirements
- To ensure all Banqueting accounts are processed and checked correctly on a daily basis.
- To carry our any other duties as directed by Manager
- Ensure floats are counted and balanced at start and end of shift and they are secure at all times. Blind Banking procedures are followed along with all local and Marriott policies and procedures.
Benefits with Marriott
Discounted Travel Stays around the Globe across our leading brands Pension Scheme (Peoples Pension & Aegon) Life Assurance Private Medical Scheme (Available to Managers and their Family) Worldclass Training (Managers receive levy funded training annually) Apprenticeship Opportunities available up to Level 7 currently Career & Development Opportunities for example Taskforce in other properties Access to Salary Extras providing discounted Benefits on various retail outlets - saving Discounts on F&B outlets where applicable Spa Discounts where applicable Access to Gym / Leisure Facilities on site Employee Assistance Programme available to you and members of your Household Wellbeing Initiatives & Associate Celebrations including annual events such as AAW, Xmas Party etc Recognition Programmes - AOM/AOQ/TOQ Service Recognition Programmes & Quarter Century Club Recommend a Friend Incentive Scheme Gratuities / Service Charge where applicable Bonus Schemes where applicable Online Store - 30% Discount on Beds, Pillows @SHOPMARRIOTT Flexible Contracts where applicable Dry Cleaning where applicable Free Uniform provided Free Parking as applicable Meals on Duty Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
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