Conference and Banqueting Operations Manager - London

Conference and Banqueting Operations Manager - London

About Jumeirah

At Jumeirah, we are committed to encouraging and developing our colleagues in world class environments. We value diversity and provide equal opportunities, employing over 14,000 colleagues from over 140 different countries including locations in Asia Pacific, CIS, Central Asia, Western and Eastern Europe, South America, Africa and the Middle East.

We want you to do well from the beginning, so we’ll give you every chance to impress during the recruitment process. We promise our colleagues a warm welcome and will help you feel part of our Jumeirah family from day one. You can rely on us to support you as you settle into your journey with us and make Jumeirah ‘Your Place to Shine’.

About the Hotel 

Situated in the heart of Knightsbridge, one of London’s most exclusive neighbourhoods, and towering high over world- class shopping destination Sloane Street, The Carlton Tower Jumeirah is a beacon of sophistication where heritage meets contemporary luxury. The hotel has been reinvented for a new generation of discerning guests with elegant, timeless interiors complemented by the most spectacular views.

Featuring an exciting collection of restaurants and bars and a world-class fitness club and spa, the hotel will be embraced by its affluent local community as well as sophisticated international travellers as the place to reside, rejuvenate and celebrate in Knightsbridge.

If you have passion and ambition that sets you apart from your peers, if you can deliver true craftsmanship and quality with charm and flair then join us in creating the best team in the business.

About the role

We are looking for a Conference and Banqueting Operations Manager to join our opening team. As Conference and Banqueting Operations Manager you will co-ordinate the activities of Banqueting Staff and work closely with the C&B Operations Director. Preparing, setting and servicing all functions in accordance with departmental standards. Your key duties will include;

  • To ensure that all events are carried out to the highest level as dictated by the hotels policies
  • Ensure the proper storage and maintenance of Banqueting equipment in the table store and service corridor
  • Requisition and control of all banqueting supplies and materials
  • Receive host at the beginning of the function and check with him/her that instructions are correct
  • Co-ordinate with the relevant account manager on an event by event basis regarding details for that function
  • Confirm with client at completion of party that he/she is satisfied and bid farewell
  • Make sure that all areas are clean and tidy before and after each function and locked up, including Banquet stores, Sound cupboard and the mis-en–place cupboard
  • Monitor the quality and quantity of agency staff used for events
  • To assist the Banqueting Operations in the engagement of all Banqueting casual staff
  • To follow strictly the Banqueting Procedures as laid down in the Operations Manual

About you

The successful candidate will have the following experience and skills:

  • Have experience in a similar position within a luxury 5 star environment
  • Prior experience working within luxury hospitality is desirable
  • Excellent level of English in written and spoken format
  • Competent computer skills, word, excel, power point
  • Excellent communicator and able to connect with all levels in the business, flexing style as appropriate.
  • Effective organisational skills; able to prioritise tasks and self-manage a demanding workload or reactive and proactive work
  • Excellent personal presentation skills demonstrating a 5 * appearance at all times
  • Friendly, approachable and professional
  • Strong eye for detail

About the benefits

Besides generous F&B benefits and reduced hotel rates across our hotels globally, this role has excellent employee benefits making the role attractive to high performers with one of the most luxurious brands in the hospitality industry. This includes…

  • 28 days paid annual leave including bank holidays
  • Extra day of holiday for significant birthdays
  • 50% off all Jumeirah restaurants and bars
  • Generous discounted Jumeirah hotel rates
  • Interest free season ticket loan
  • Recognition and Social calendar
  • Company Pension Scheme
  • Excellent training and development opportunities


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